Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312644 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Nov 3, 2025 → Nov 26, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Nov 10)
✓ SLA Met (51d early)
Dispatch 0.0d
Coordinators 4.5d
Field Work 2.8d
Incomplete 1.0d (excluded)
Billing 14.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.5 days
Over SLA
Field Work
2.8 days
Over SLA
Incomplete (excluded from total)
1.0 days
Billing
14.7 days
Over SLA
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Nov 26, 2025 (35 days early)
📅
17.5 days Total Age
⏱️
11.6d in WO Correction Needed Longest Stage
🔄
15 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
34 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Nov 3, 2025
Visit 2 Nov 4, 2025
Visit 3 Nov 5, 2025
Visit 4 Nov 6, 2025
Visit 5 Nov 7, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 192 days old
🚨
Primary Delay 11.6 days stuck in "WO Correction Needed"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Closed
3.1d / 1.0d SLA
Incomplete
1.0d
Completed
2.8d / 1.0d SLA
07e-Partial Project
10.7d
WO Correction Needed
13.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/03/2025 RArnold - Dispatching to Bryan for SN#100299038 , 100299071, 100282099, 100416656  located at US MED in PA

🔧 Work Performed
FCO86600069
🔍 Technician Findings
N/A
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 3, 2:39 PM
Work Order: WO-01312644
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 3, 2:52 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-03T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 13m
⏳ 3.0 business days
⏱️
5x Labor Added Nov 5, 2:46 PM
Type: Labor
Status: Open
Qty: 0.5, 1
⏱️
2x Labor Added Nov 5, 3:16 PM
Type: Labor
Status: Open
Qty: 0.5, 6
⏱️
Labor Added Nov 5, 3:48 PM
Type: Labor
Status: Open
Qty: 3
⏳ 3.0 business days
⏱️
2x Labor Added Nov 7, 12:40 PM
Type: Labor
Status: Open
Qty: 0.5, 3
⏱️
Labor Added Nov 7, 12:52 PM
Type: Labor
Status: Open
Qty: 2
💵
18x Expenses Added Nov 7, 4:50 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 150, 10
✔️
Status: Completed by Bryan Rodriguez Nov 7, 6:49 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 3h, 0m
⏳ 0.6 business days
⚠️
Status: Incomplete by Fady Messak Nov 9, 7:42 PM
From: Closed
To: Incomplete
Duration in Previous: 2d 0h
💵
▶
2 4x Expenses Added Nov 10, 9:28 AM
4x Expenses Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Incomplete
To: Completed
Duration in Previous: 13h 46m
🏁
Status: Closed by Bryan Rodriguez Nov 10, 6:16 PM
From: Completed
To: Closed
Duration in Previous: 8h 47m
⏱️
Labor Added Nov 11, 9:20 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 11, 9:26 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 10m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Nov 13, 2:04 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2d 4h
🚨 12.0 business days
✔️
Status: Completed by Fady Messak Nov 28, 12:48 PM
From: WO Correction Needed
To: Completed
Duration in Previous: 14d 22h
⏳ 2.0 business days
🏁
Status: Closed by Fady Messak Dec 1, 1:12 PM
From: Completed
To: Closed
Duration in Previous: 3d 0h
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 2, 10:30 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 21h 18m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 4, 1:53 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2d 3h
🏁
Status: Closed by Sean Currie Dec 5, 12:07 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 22h 14m
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 5, 1:23 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1h 16m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 2h
💰
Status: Invoiced by Josh Longway Dec 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 14m

Bottlenecks

Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Completed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Nov 3, 8:00 AM
Created
Nov 3, 2:39 PM
Invoice #
N/A

Work Details (34)

Name Type Status Qty Amount Date
WL-02997259 Labor Open 0.5 $0.00 Nov 5, 2:46 PM
WL-02997260 Labor Open 0.5 $0.00 Nov 5, 2:46 PM
WL-02997261 Labor Open 0.5 $0.00 Nov 5, 2:46 PM
WL-02997262 Labor Open 0.5 $0.00 Nov 5, 2:46 PM
WL-02997263 Labor Open 1 $0.00 Nov 5, 2:46 PM
WL-02997313 Labor Open 0.5 $620.00 Nov 5, 3:16 PM
WL-02997314 Labor Open 6 $380.00 Nov 5, 3:16 PM
WL-02997398 Labor Open 3 $0.00 Nov 5, 3:48 PM
WL-02999877 Labor Open 0.5 $0.00 Nov 7, 12:40 PM
WL-02999878 Labor Open 3 $0.00 Nov 7, 12:40 PM
WL-02999887 Labor Open 2 $0.00 Nov 7, 12:52 PM
WL-03000369 Expenses Open 1 $0.00 Nov 7, 4:50 PM
WL-03000370 Expenses Open 1 $0.00 Nov 7, 4:50 PM
WL-03000371 Expenses Open 1 $0.00 Nov 7, 4:50 PM
WL-03000372 Expenses Open 1 $0.00 Nov 7, 4:50 PM
WL-03000373 Expenses Open 1 $0.00 Nov 7, 4:50 PM
WL-03000374 Expenses Open 1 $0.00 Nov 7, 4:50 PM
WL-03000375 Expenses Open 1 $0.00 Nov 7, 4:50 PM
WL-03000376 Expenses Open 1 $0.00 Nov 7, 4:50 PM
WL-03000377 Expenses Open 1 $0.00 Nov 7, 4:50 PM
WL-03000378 Travel Open 150 $0.00 Nov 7, 4:50 PM
WL-03000379 Travel Open 10 $0.00 Nov 7, 4:50 PM
WL-03000380 Travel Open 10 $0.00 Nov 7, 4:50 PM
WL-03000381 Travel Open 10 $0.00 Nov 7, 4:50 PM
WL-03000382 Travel Open 10 $0.00 Nov 7, 4:50 PM
WL-03000383 Travel Open 10 $0.00 Nov 7, 4:50 PM
WL-03000384 Travel Open 10 $0.00 Nov 7, 4:50 PM
WL-03000385 Travel Open 10 $0.00 Nov 7, 4:50 PM
WL-03000386 Travel Open 150 $0.00 Nov 7, 4:50 PM
WL-03001876 Expenses Open 1 $0.00 Nov 10, 9:28 AM
WL-03001877 Expenses Open 1 $0.00 Nov 10, 9:28 AM
WL-03001878 Expenses Open 1 $0.00 Nov 10, 9:28 AM
WL-03001879 Expenses Open 1 $0.00 Nov 10, 9:28 AM
WL-03002992 Labor Open 0.016666666666667 $152.00 Nov 11, 9:20 AM

Details