Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312928 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Connecticut Childrens Medical Ctr — 282 Washington St, Hartford CT, 06106

Nov 4, 2025 → Mar 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (16 biz days early)
Active: 82 biz days
🕐 Clock stopped: Canceled (Mar 9, 2026)
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
82d
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Mar 9, 2026
82 business days (counted)
Running total: 82 of ? biz days used
Created: Nov 4, 2025 Canceled: Mar 9, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Mar 9 Ready for Scheduling ▶ Running 82 82
Dispatch 0.0d
Coordinators 83.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
83.0 days
Over SLA
Created: Nov 4, 2025 Due: Mar 31, 2026 Completed: Mar 9, 2026 (22 days early)
📅
83.0 days Total Age
⏱️
83.0d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
82.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 283 days old
🚨
Primary Delay 83.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 82.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
83.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Completed - Duplicate WO
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 3 GOB

Timeline

📋
▶
2 Work Order Created Nov 4, 11:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Allison Belyea
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 83.0 business days
🚫
Status: Canceled by Mandy Newman Mar 9, 5:49 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 125d 5h

Bottlenecks

Ready for Scheduling
Duration: 83.0 business days (threshold: 1.0 business days)
Exceeded by 82.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Nov 4, 11:07 AM
Invoice #
N/A

Details