Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312986 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Nov 4, 2025 → Jul 8, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 12, 2025
✗ SLA Missed (40 biz days late)
Active: 45 biz days
Paused: 113 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jun 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
29d
▶ Clock Running
Status: Assigned
Nov 4 → Dec 18, 2025
29 business days (counted)
Running total: 29 of 5 biz days used
⏸113d
⏸ Clock Paused
Status: Awaiting Parts
Dec 18 → Jun 2, 2026
113 business days (not counted)
16d
▶ Clock Running
Status: Reschedule
Jun 2 → Jun 25, 2026
16 business days (counted)
Running total: 45 of 5 biz days used
Created: Nov 4, 2025 Completed: Jun 25, 2026
Business Days Used 45 / 5
0 5d budget +40d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0 / 5
Nov 4 → Nov 4 Ready for Scheduling ▶ Running 0 0 / 5
Nov 4 → Dec 18 Assigned ▶ Running 29 29 / 5
Dec 18 → Jun 2 Awaiting Parts ⏸ Paused 113 —
Jun 2 → Jun 25 Reschedule ▶ Running 16 45 / 5
Dispatch 0.0d
Material Management 113.5d
Coordinators 45.9d
Field Work 0.0d
Billing 8.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
113.5 days
Over SLA
Coordinators
45.9 days
Over SLA
Field Work
0.0 days
Billing
8.0 days
Over SLA
Created: Nov 4, 2025 Due: Nov 11, 2025 Completed: Jul 8, 2026 (238 days late)
📅
166.7 days Total Age
⏱️
113.5d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
163.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
Visit 1 Nov 4, 2025
Visit 2 Nov 5, 2025
Visit 3 Dec 19, 2025
Visit 4 Jun 24, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 282 days old
🚨
Primary Delay 113.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 163.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
29.6d / 0.5d SLA
Awaiting Parts
113.5d / 3.0d SLA
Reschedule
16.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.4d / 1.0d SLA
Billing Review
8.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7.8.26 hshaaw - chat tech to confirm which part# was replaced. Quote showing part# 20877004 and part# 22531604S was shipped. It has a big difference in price.

3.12.2026 Waiting on parts. Checked on 3.12.2026 Texted Mark Franks to check the status on this part. 3.30.2026

Part Number 22531604S was used. This is the new part number for this mattress cover per Hill-Rom customer support. Old part number was used for ordering, what was shipped was the item with the new part number.
🔧 Work Performed
11.5.2025 Diag completed Part number verified PO Submitted to GE site lead Pictures taken 12.19.2025 Parts are now available on SMX. Parts ordered. 6.24.2026 -Replaced the damaged mattress cover with a new OEM replacement cover. -Inspected the internal foam mattress and verified there was no damage, contamination, or excessive wear. -Properly installed and secured the new cover, ensuring correct fit and function. -Performed a final operational inspection of the bed to confirm proper condition. -Repair completed successfully, and the unit was returned to service.
🔍 Technician Findings
-Mattress cover was found damaged and required replacement. -Internal foam mattress was inspected and found to be in good condition with no tears, fluid intrusion, or structural damage. -Following installation of the new cover, the mattress met operational standards and was deemed safe for patient use. -Unit is fully operational and has been returned to service.
⚠️ Problem Description
11.4.2025 Unit has damaged mattress cover Replacement needed PO will be sent once WO is created Clark, Daniel
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Nov 4, 1:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Nov 4, 2:01 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Daniel Clark
⏳ 2.0 business days
⏱️
3x Labor Added Nov 5, 4:13 PM
Type: Labor, Travel
Status: Open
Qty: 0.66666666666667, 2, 33
🚨 29.0 business days
📦
▶
2 Parts Requested Dec 18, 3:22 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Daniel Clark
From: Assigned
To: Awaiting Parts
Duration in Previous: 44d 1h
⏱️
Labor Added Dec 19, 2:14 PM
Type: Labor
Status: Open
Qty: 1
🚨 113.0 business days
🔩
▶
2 2x Parts Added Jun 2, 10:03 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From: Awaiting Parts
To: Reschedule
Duration in Previous: 165d 17h
🚨 16.0 business days
⏱️
▶
3 Labor Added Jun 24, 9:57 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Daniel Clark
From: Reschedule
To: Completed
Duration in Previous: 22d 11h
🏁
Status: Closed by Daniel Clark
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.2 business days
💵
Status: Billing Review by Hannah Shaw Jun 26, 11:46 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 13h
⚠️ 8.0 business days
🏁
Status: Closed by Daniel Clark Jul 8, 4:48 PM
From: Billing Review
To: Closed
Duration in Previous: 12d 5h
⏳ 3.9 business days
📄
▶
2 Status: Ready to Bill Jul 13, 1:05 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Jul 14, 8:00 AM
Invoice Number: SM-267192

Bottlenecks

Assigned
Duration: 29.6 business days (threshold: 4.0 business hours)
Exceeded by 29.1 business days
Awaiting Parts
Duration: 113.5 business days (threshold: 3.0 business days)
Exceeded by 110.5 business days
Reschedule
Duration: 16.2 business days (threshold: 2.0 business days)
Exceeded by 14.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📦
Parts Order 00087016
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Nov 4, 1:39 PM
Invoice #
SM-267192

Work Details (7)

Name Type Status Qty Amount Date
WL-02997443 Labor Open 0.66666666666667 $0.00 Nov 5, 4:13 PM
WL-02997444 Labor Open 2 $190.00 Nov 5, 4:13 PM
WL-02997445 Travel Open 33 $0.00 Nov 5, 4:13 PM
WL-03043506 Labor Open 1 $95.00 Dec 19, 2:14 PM
WL-03245277 Parts Open 1 $1,144.68 Jun 2, 10:03 AM
WL-03245278 Expenses Open 1 $0.00 Jun 2, 10:03 AM
WL-03272881 Labor Open 1.5 $142.50 Jun 24, 9:57 PM

Details