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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312989 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Nov 4, 2025 → Jun 24, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 12, 2025
✗ SLA Missed (39 biz days late)
Active: 44 biz days
Paused: 114 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jun 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
29d
▶ Clock Running
Status: Assigned
Nov 4 → Dec 18, 2025
29 business days (counted)
Running total: 29 of 5 biz days used
⏸114d
⏸ Clock Paused
Status: Awaiting Parts
Dec 18 → Jun 3, 2026
114 business days (not counted)
15d
▶ Clock Running
Status: Reschedule
Jun 3 → Jun 25, 2026
15 business days (counted)
Running total: 44 of 5 biz days used
Created: Nov 4, 2025 Completed: Jun 25, 2026
Business Days Used 44 / 5
0 5d budget +39d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0 / 5
Nov 4 → Nov 4 Ready for Scheduling ▶ Running 0 0 / 5
Nov 4 → Dec 18 Assigned ▶ Running 29 29 / 5
Dec 18 → Jun 3 Awaiting Parts ⏸ Paused 114 —
Jun 3 → Jun 25 Reschedule ▶ Running 15 44 / 5
Dispatch 0.0d
Material Management 114.5d
Coordinators 44.9d
Billing 24.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
114.5 days
Over SLA
Coordinators
44.9 days
Over SLA
Billing
24.0 days
Over SLA
Created: Nov 4, 2025 Due: Nov 11, 2025 Completed: Jun 25, 2026 (225 days late)
📅
157.9 days Total Age
⏱️
114.5d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
176.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 5, 2025
Visit 2 Dec 19, 2025
Visit 3 Jun 24, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 282 days old
🚨
Primary Delay 114.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 176.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
29.6d / 0.5d SLA
Awaiting Parts
114.5d / 3.0d SLA
Reschedule
15.3d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
24.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7.8.26 hshaw - chat tech to confirm which part# was replaced. Quote showing part# 20877004 and part# 22531604S was shipped. It has a big difference in price.

3.12.2026 Waiting on parts. Checked on 3.12.2026 Texted Mark Franks to check the status on this part. 3.30.2026

🔧 Work Performed
11.5.2025 Diag completed Part number verified PO Submitted to GE site lead Pictures taken 12.19.2025 parts are now available on SMX. Parts ordered 6.24.2026 -Replaced the damaged mattress cover with a new OEM replacement cover. -Inspected the internal foam mattress and verified there was no damage, contamination, or excessive wear. -Properly installed and secured the new cover, ensuring correct fit and function. -Performed a final operational inspection of the bed to confirm proper condition. -Repair completed successfully, and the unit was returned to service.
🔍 Technician Findings
-Mattress cover was found damaged and required replacement. -Internal foam mattress was inspected and found to be in good condition with no tears, fluid intrusion, or structural damage. -Following installation of the new cover, the mattress met operational standards and was deemed safe for patient use. -Unit is fully operational and has been returned to service.
⚠️ Problem Description
11.4.2025 Mattress cover on unit is damaged and will need to be replaced PO will be submitted Clark, Daniel
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Nov 4, 1:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Nov 4, 2:00 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Daniel Clark
⏳ 2.0 business days
⏱️
3x Labor Added Nov 5, 4:16 PM
Type: Labor, Travel
Status: Open
Qty: 2, 0.66666666666667, 33
🚨 29.0 business days
📦
▶
2 Parts Requested Dec 18, 3:23 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Daniel Clark
From: Assigned
To: Awaiting Parts
Duration in Previous: 44d 1h
⏳ 2.0 business days
⏱️
Labor Added Dec 19, 3:32 PM
Type: Labor
Status: Open
Qty: 1
🚨 114.0 business days
🔩
▶
2 2x Parts Added Jun 3, 9:45 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 166d 17h
🚨 15.0 business days
⏱️
▶
2 Labor Added Jun 24, 10:05 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 21d 12h, 0m
⏳ 2.2 business days
💵
Status: Billing Review by Hannah Shaw Jun 26, 11:39 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 13h
🚨 24.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jul 30, 11:00 AM
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 33d 23h, 0m
💰
▶
2 Status: Invoiced Jul 30, 11:07 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-268778

Bottlenecks

Assigned
Duration: 29.6 business days (threshold: 4.0 business hours)
Exceeded by 29.1 business days
Awaiting Parts
Duration: 114.5 business days (threshold: 3.0 business days)
Exceeded by 111.5 business days
Reschedule
Duration: 15.3 business days (threshold: 2.0 business days)
Exceeded by 13.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days

🔗 Related Artifacts

📦
Parts Order 00087017
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Nov 4, 1:44 PM
Invoice #
SM-268778

Work Details (7)

Name Type Status Qty Amount Date
WL-02997456 Labor Open 2 $190.00 Nov 5, 4:16 PM
WL-02997457 Labor Open 0.66666666666667 $0.00 Nov 5, 4:16 PM
WL-02997458 Travel Open 33 $0.00 Nov 5, 4:16 PM
WL-03043621 Labor Open 1 $95.00 Dec 19, 3:32 PM
WL-03246626 Parts Open 1 $1,028.10 Jun 3, 9:45 AM
WL-03246627 Expenses Open 1 $0.00 Jun 3, 9:45 AM
WL-03272903 Labor Open 1.5 $142.50 Jun 24, 10:05 PM

Details