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WO-01313074 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Bellevue Hospital — 462 1st Ave, New York NY, 10016

Nov 4, 2025 → Feb 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (51 biz days late)
Active: 67 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Dec 16, 2025
27 business days (counted)
Running total: 27 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Dec 16 → Feb 5, 2026
34 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 13, 2026
6 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Closed
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 67 of ? biz days used
Created: Nov 4, 2025 Completed: Feb 13, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Nov 4 Scheduled ▶ Running 0 0
Nov 4 → Dec 16 Ready for Scheduling ▶ Running 27 27
Dec 16 → Feb 5 Scheduled ▶ Running 34 61
Feb 5 → Feb 5 Ready for Scheduling ▶ Running 0 61
Feb 5 → Feb 13 Scheduled ▶ Running 6 67
Feb 13 → Feb 13 Closed ▶ Running 0 67
Coordinators 68.0d
Billing 3.4d
✗ SLA Missed
Coordinators
68.0 days
Over SLA
Billing
3.4 days
Over SLA
Created: Nov 4, 2025 Due: Dec 31, 2026 Completed: Feb 13, 2026 (321 days early)
📅
67.1 days Total Age
⏱️
34.4d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
65.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026
Visit 3 Feb 11, 2026
Visit 4 Feb 12, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 282 days old
🚨
Primary Delay 34.4 days stuck in "Scheduled"
⏱️
Total Delay 65.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
27.2d / 1.0d SLA
Scheduled
40.7d / 2.0d SLA
Closed
4.6d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/4/2025 1700 ack msg - compliance; LM w/East; 1535 TP decline; JB decline; 1752 ME decline; 1950 SG avail M-W; 2010 ack msg; LM w/Shemmash; 2033 Shemmash req. T-F; LM w/SG; 2044 SG unavail; LM w/SHemmash; 2050 Shemmash asking Philips person to relinquish shift; 11/6/2025 1251 LM w/Shemmash re NAR; 12/15/2025 NNL T-Th; 1225 Kailen cnfm; 1241 LM w/Shemmash re cnfm; 1502 Shemmash cnfm; T-Th ; 1553 ack cnfm; LM w/KH; 2005 KH ack cnfm; 2/4/26 2139 Mon added; 2/5/26 0930 LM w/KH; 1008 KH ack cnfm

Timeline

📋
▶
2 Work Order Created Nov 4, 5:56 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 27.8 business days
📅
▶
2 Dispatch Scheduled Dec 16, 3:55 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 41d 21h
⏳ 4.0 business days
👷
Technician Assigned by Caitlin Mcgee Dec 19, 12:22 PM
Technician: Kailen Heath
🚨 32.0 business days
📅
Status: Ready for Scheduling by Wayne Rush Feb 5, 9:29 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 50d 17h
🗓️
Status: Scheduled by Wayne Rush Feb 5, 10:23 AM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 54m
⏳ 2.7 business days
⏱️
▶
3 2x Labor Added Feb 9, 5:56 AM
2x Labor Added → 2x Expenses Added → 9x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
9x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
6x Labor Added Feb 12, 8:29 PM
Type: Labor
Status: Open
Qty: 3, 5
💵
▶
2 Expenses Added Feb 12, 9:03 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Feb 12, 9:12 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Feb 12, 9:17 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 12, 9:34 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Kailen Heath Feb 12, 9:52 PM
From: Scheduled
To: Closed
Duration in Previous: 7d 11h
✔️
Status: Completed by Wayne Rush Feb 13, 2:33 PM
From: Closed, Completed
To: Completed, Closed
Duration in Previous: 16h 41m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 1h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 9:27 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 31m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Feb 23, 2:54 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Ready for Scheduling
Duration: 27.1 business days (threshold: 1.0 business days)
Exceeded by 26.1 business days
Scheduled
Duration: 34.4 business days (threshold: 2.0 business days)
Exceeded by 32.4 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kailen Heath
Scheduled
Feb 10, 12:00 PM
Created
Nov 4, 5:56 PM
Invoice #
SM-254558

Work Details (26)

Name Type Status Qty Amount Date
WL-03097305 Labor Open 3 $1,450.00 Feb 9, 5:56 AM
WL-03097306 Labor Open 5 $76.00 Feb 9, 5:56 AM
WL-03097307 Expenses Open 1 $10.95 Feb 9, 5:58 AM
WL-03097308 Expenses Open 1 $103.00 Feb 9, 5:58 AM
WL-03097310 Expenses Open 1 $247.91 Feb 9, 5:59 AM
WL-03097311 Expenses Open 1 $275.45 Feb 9, 5:59 AM
WL-03097312 Expenses Open 1 $68.00 Feb 9, 5:59 AM
WL-03097314 Expenses Open 1 $68.00 Feb 9, 5:59 AM
WL-03097315 Expenses Open 1 $68.00 Feb 9, 5:59 AM
WL-03097313 Expenses Open 1 $68.00 Feb 9, 5:59 AM
WL-03097309 Expenses Open 1 $189.40 Feb 9, 5:59 AM
WL-03097317 Expenses Open 1 $120.00 Feb 9, 6:00 AM
WL-03097320 Expenses Open 1 $1.00 Feb 9, 6:00 AM
WL-03103993 Labor Open 3 $1,450.00 Feb 12, 8:29 PM
WL-03103994 Labor Open 5 $76.00 Feb 12, 8:29 PM
WL-03103995 Labor Open 3 $1,450.00 Feb 12, 8:30 PM
WL-03103996 Labor Open 5 $76.00 Feb 12, 8:30 PM
WL-03103997 Labor Open 3 $1,450.00 Feb 12, 8:30 PM
WL-03103998 Labor Open 5 $76.00 Feb 12, 8:30 PM
WL-03104065 Expenses Open 1 $26.45 Feb 12, 9:03 PM
WL-03104081 Expenses Open 1 $14.11 Feb 12, 9:07 PM
WL-03104083 Expenses Open 1 $16.66 Feb 12, 9:12 PM
WL-03104084 Expenses Open 1 $15.96 Feb 12, 9:14 PM
WL-03104085 Expenses Open 1 $15.88 Feb 12, 9:17 PM
WL-03104088 Expenses Open 1 $20.15 Feb 12, 9:19 PM
WL-03104099 Expenses Open 1 $17.54 Feb 12, 9:34 PM

Details