Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313076 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Bellevue Hospital — 462 1st Ave, New York NY, 10016

Nov 4, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
⚠ 178 biz days overdue
Active: 193 biz days
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
193d
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Aug 14, 2026
193 business days (counted)
Running total: 193 of ? biz days used
Created: Nov 4, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Scheduled ▶ Running 0 0
Nov 4 → Aug 14 Ready for Scheduling ▶ Running 193 193
⚠ Overdue
Created: Nov 4, 2025 Due: Dec 31, 2026 (139 days left)
📅
193.1 days Total Age
⏱️
- Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 282 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/4/2025 1700 ack msg - compliance; LM w/East; 1535 TP decline; JB decline; 1752 ME decline; 11/6/2025 1251 LM w/Shemmash re NAR

Timeline

📋
▶
2 Work Order Created Nov 4, 5:57 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Feb 23, 8:00 AM
Created
Nov 4, 5:57 PM
Invoice #
N/A

Details