Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313081 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Bellevue Hospital — 462 1st Ave, New York NY, 10016

Nov 4, 2025 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (71 biz days late)
Active: 86 biz days
🕐 Clock stopped: Completed (Mar 14, 2026)
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
25d
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Dec 12, 2025
25 business days (counted)
Running total: 25 of ? biz days used
53d
▶ Clock Running
Status: Scheduled
Dec 12 → Mar 3, 2026
53 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 3 → Mar 5, 2026
2 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 5 → Mar 14, 2026
6 business days (counted)
Running total: 86 of ? biz days used
Created: Nov 4, 2025 Completed: Mar 14, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Nov 4 Scheduled ▶ Running 0 0
Nov 4 → Dec 12 Ready for Scheduling ▶ Running 25 25
Dec 12 → Mar 3 Scheduled ▶ Running 53 78
Mar 3 → Mar 5 Ready for Scheduling ▶ Running 2 80
Mar 5 → Mar 14 Scheduled ▶ Running 6 86
Coordinators 87.2d
Billing 3.6d
✗ SLA Missed
Coordinators
87.2 days
Over SLA
Billing
3.6 days
Over SLA
Created: Nov 4, 2025 Due: Dec 31, 2026 Completed: Mar 14, 2026 (292 days early)
📅
86.1 days Total Age
⏱️
53.4d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
84.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 8, 2026
Visit 2 Mar 9, 2026
Visit 3 Mar 10, 2026
Visit 4 Mar 11, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 282 days old
🚨
Primary Delay 53.4 days stuck in "Scheduled"
⏱️
Total Delay 84.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
26.9d / 1.0d SLA
Scheduled
60.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/4/2025 1700 ack msg - compliance; LM w/East; 1535 TP decline; JB decline; 1752 ME decline; 11/6/2025 1251 LM w/Shemmash re NAR; 12/11/2025 NNL ; 1527 EJ avail; 1902 LM w/Shemmash re cnfm; 1320 Shemmash cnfm; 1452 ack cnfm; LM w/EJ; 1554 EJ ack cnfm


Questions around Erin OR experience


3/4/2026 0505 Shemmash says can use M 0800-1600; LM w/Shemmash re M only or M-W? 1348 M-W 1100-1900; LM w/EJ; 1809 EJ okay; LM w/Shemmash re cnfm; 1812 Shemmash cnfm; 1902 ack cnfm; LM w/EJ

Timeline

📋
▶
2 Work Order Created Nov 4, 6:00 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 25.7 business days
🗓️
▶
2 Status: Scheduled Dec 12, 4:06 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Erin Jones
🚨 54.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Mar 3, 1:15 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 80d 21h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Mar 4, 7:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-03-09T16:00:00.000+0000
⏳ 4.6 business days
⏱️
▶
3 6x Labor Added Mar 10, 9:48 AM
6x Labor Added → 13x Expenses Added → 2x Travel Added
💵
13x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 34
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Mar 11, 2:27 PM
3x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 5, 3, 0.5
💵
Expenses Added Mar 11, 2:49 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
2 Labor Added Mar 13, 9:35 PM
Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Mar 13, 9:40 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Erin Jones
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.3 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 17h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:00 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 52m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 23, 4:35 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 6h

Bottlenecks

Ready for Scheduling
Duration: 25.1 business days (threshold: 1.0 business days)
Exceeded by 24.1 business days
Scheduled
Duration: 53.4 business days (threshold: 2.0 business days)
Exceeded by 51.4 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Erin Jones
Scheduled
Mar 9, 12:00 PM
Created
Nov 4, 6:00 PM
Invoice #
SM-257113

Work Details (31)

Name Type Status Qty Amount Date
WL-03137020 Labor Open 0.5 $20.00 Mar 10, 9:48 AM
WL-03137021 Labor Open 3 $830.00 Mar 10, 9:48 AM
WL-03137017 Labor Open 7 $280.00 Mar 10, 9:48 AM
WL-03137022 Labor Open 5 $76.00 Mar 10, 9:48 AM
WL-03137018 Labor Open 0.5 $20.00 Mar 10, 9:48 AM
WL-03137019 Labor Open 0.5 $20.00 Mar 10, 9:48 AM
WL-03137029 Expenses Open 1 $3.00 Mar 10, 9:50 AM
WL-03137030 Expenses Open 1 $957.65 Mar 10, 9:50 AM
WL-03137031 Expenses Open 1 $68.00 Mar 10, 9:50 AM
WL-03137032 Expenses Open 1 $68.00 Mar 10, 9:50 AM
WL-03137034 Expenses Open 1 $68.00 Mar 10, 9:50 AM
WL-03137035 Expenses Open 1 $158.93 Mar 10, 9:50 AM
WL-03137036 Expenses Open 1 $120.00 Mar 10, 9:50 AM
WL-03137033 Expenses Open 1 $68.00 Mar 10, 9:50 AM
WL-03137024 Expenses Open 1 $206.61 Mar 10, 9:50 AM
WL-03137025 Expenses Open 1 $206.60 Mar 10, 9:50 AM
WL-03137026 Expenses Open 1 $206.60 Mar 10, 9:50 AM
WL-03137027 Expenses Open 1 $3.00 Mar 10, 9:50 AM
WL-03137028 Expenses Open 1 $3.00 Mar 10, 9:50 AM
WL-03137040 Travel Open 34 $24.48 Mar 10, 9:51 AM
WL-03137041 Travel Open 34 $24.48 Mar 10, 9:51 AM
WL-03139394 Labor Open 5 $76.00 Mar 11, 2:27 PM
WL-03139395 Labor Open 3 $830.00 Mar 11, 2:27 PM
WL-03139396 Labor Open 0.5 $20.00 Mar 11, 2:27 PM
WL-03139403 Labor Open 5 $76.00 Mar 11, 2:30 PM
WL-03139404 Labor Open 3 $830.00 Mar 11, 2:30 PM
WL-03139405 Labor Open 0.5 $20.00 Mar 11, 2:30 PM
WL-03139441 Expenses Open 1 $9.00 Mar 11, 2:49 PM
WL-03144415 Labor Open 17 $680.00 Mar 13, 9:35 PM
WL-03144416 Expenses Open 1 $350.40 Mar 13, 9:37 PM
WL-03144417 Expenses Open 1 $68.00 Mar 13, 9:37 PM

Details