Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
⚠ 178 biz days overdue
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 17, 2025
8 business days (counted)
Running total: 8 of ? biz days used
185d
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Aug 14, 2026
185 business days (counted)
Running total: 193 of ? biz days used
Created: Nov 4, 2025
Today
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 4 → Nov 4 |
Created |
▶ Running
|
0 |
0 |
| Nov 4 → Nov 17 |
Scheduled |
▶ Running
|
8 |
8 |
| Nov 17 → Aug 14 |
Ready for Scheduling |
▶ Running
|
185 |
193 |
Coordinators
8.1 days
Over SLA
Created: Nov 4, 2025
Due: Dec 31, 2026 (139 days left)
⏱️
8.1d in Scheduled
Longest Stage
🔄
2 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
8.1 days stuck in "Scheduled"
⏱️
Total Delay
6.1 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Scheduled
8.1d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
11/4/2025 1700 ack msg - compliance; LM w/East; 1535 TP decline; JB decline; 1752 ME decline
Timeline
📋
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
12d 19h
Bottlenecks
Scheduled
Duration: 8.1 business days (threshold: 2.0 business days)
Exceeded by 6.1 business days
ℹ️ Work Order Details
Status
Ready for Scheduling
Scheduled
Mar 13, 8:00 AM