Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313121 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Brandon Green Trunk Stock — 2857 Highland Avenue, Poland OH, 44514

Nov 5, 2025 → Nov 16, 2025

✅ Completed

PC Per client agreement

Target: Nov 11, 2025

🕐 Clock stopped: Completed (Nov 16)

✗ SLA Missed (4d late)

Dispatch 0.0d

Coordinators 8.2d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
8.2 days
Over SLA

Created: Nov 5, 2025 Due: Nov 11, 2025 Completed: Nov 16, 2025 (4 days late)

📅

8.0 days Total Age

⏱️

8.0d in Scheduled Longest Stage

🔄

4 transitions Status Changes

⚠️

7.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🚩

3 visits On-Site Trips

📋

Coordinator Scheduling

🚩

3 On-Site Visits

3 on-site visits — why were multiple trips needed?

Visit 1 Nov 10, 2025

Visit 2 Nov 11, 2025

Visit 3 Nov 14, 2025

AI Analysis

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Completed with minor delays

Invoiced • 190 days old

🚨

Primary Delay 8.0 days stuck in "Scheduled"

⏱️

Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.2d / 1.0d SLA

Scheduled

8.0d / 2.0d SLA

Closed

2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        inventory                    

🔍 Technician Findings

                        inventory                    

⚠️ Problem Description

                        2025 Inventory
Link to EBT Inventory Cycle Count: 
https://www.ebiotrack.com/cyclecount/index.php?location                    

Timeline

📋

▶

2 Work Order Created Nov 5, 9:16 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Shelby Robinson

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

3 Status: Assigned Nov 5, 10:43 AM

Status: Assigned → Technician Assigned → Dispatch Scheduled

👷

Technician Assigned by Charles Ramen

Technician: Brandon Green

📅

Dispatch Scheduled by Charles Ramen

Scheduled For: 2025-11-10T14:00:00.000+0000

📅

Dispatch Scheduled by Charles Ramen Nov 6, 9:36 AM

Scheduled For: 2025-11-11T14:00:00.000+0000

⏳ 3.0 business days

⏱️

Labor Added Nov 10, 4:53 PM

Type: Labor

Status: Open

Qty: 4.75

📅

Dispatch Scheduled by Charles Ramen Nov 11, 2:08 PM

Scheduled For: 2025-11-14T14:00:00.000+0000

⏳ 2.0 business days

⏱️

Labor Added Nov 12, 6:41 PM

Type: Labor

Status: Open

Qty: 8

⏳ 2.7 business days

⏱️

▶

2 Labor Added Nov 16, 4:13 PM

Labor Added → Status: Completed

✔️

Status: Completed by Brandon Green

From: Scheduled, Completed

To: Completed, Closed

Duration in Previous: 11d 5h, 0m

⏳ 2.0 business days

📄

Status: Ready to Bill by Diane Patton Nov 18, 12:04 PM

From: Closed, Ready to Bill, Invoice Pending

To: Ready to Bill, Invoice Pending, Invoiced

Duration in Previous: 1d 19h, 0m

⏳ 2.0 business days

🧾

Invoice Created Nov 19, 9:16 PM

Invoice Number: SM-246838

Bottlenecks

Scheduled

Duration: 8.0 business days (threshold: 2.0 business days)

Exceeded by 6.0 business days

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Inventory

Branch

N/A

Technician

Brandon Green

Scheduled

Nov 14, 9:00 AM

Created

Nov 5, 9:16 AM

Invoice #

SM-246838

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03002444	Labor	Open	4.75	$0.00	Nov 10, 4:53 PM
WL-03005266	Labor	Open	8	$0.00	Nov 12, 6:41 PM
WL-03009242	Labor	Open	8	$0.00	Nov 16, 4:13 PM