Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313126 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Kevin Cox Trunk Stock — 101 Clarkson Rd., Ellisville MO, 63011

Nov 5, 2025 → Dec 3, 2025

✅ Completed
PC Per client agreement
Target: Nov 24, 2025
🕐 Clock stopped: Completed (Dec 3)
✗ SLA Missed (8d late)
Dispatch 0.0d
Coordinators 12.1d
Field Work 9.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.1 days
Over SLA
Field Work
9.5 days
Over SLA
Created: Nov 5, 2025 Due: Nov 24, 2025 Completed: Dec 3, 2025 (8 days late)
📅
21.0 days Total Age
⏱️
12.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
20.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 20, 2025
Visit 2 Nov 21, 2025
Visit 3 Nov 24, 2025

AI Analysis

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Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 12.0 days stuck in "Scheduled"
⏱️
Total Delay 20.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
12.0d / 2.0d SLA
Tech On Site
9.5d / 1.0d SLA
Closed
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/3/25 CDempsey- contacted Kevin again about this Past Scheduled wo.

12/2/25 CDempsey- contacted Kevin about this Past Scheduled wo. Requested status update asap.

🔧 Work Performed
performed inventory
🔍 Technician Findings
inventory
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 9:24 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Nov 5, 10:22 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Kevin Cox
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-11T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Craig Dempsey Nov 7, 12:48 PM
Scheduled For: 2025-11-14T15:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Craig Dempsey Nov 14, 11:48 AM
Scheduled For: 2025-11-19T22:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Craig Dempsey Nov 20, 3:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 4h
⏳ 2.0 business days
⏱️
2x Labor Added Nov 23, 11:19 PM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Nov 24, 4:28 PM
Type: Labor
Status: Open
Qty: 6
⚠️ 7.9 business days
✔️
Status: Completed by Kevin Cox Dec 3, 3:05 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12d 23h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 5, 1:42 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 22h, 0m
🚨 27.0 business days
🧾
Invoice Created Jan 12, 3:26 PM
Invoice Number: SM-248391

Bottlenecks

Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Tech On Site
Duration: 9.5 business days (threshold: 1.0 business days)
Exceeded by 8.5 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Kevin Cox
Scheduled
Nov 19, 5:00 PM
Created
Nov 5, 9:24 AM
Invoice #
SM-248391

Work Details (3)

Name Type Status Qty Amount Date
WL-03018022 Labor Open 8 $0.00 Nov 23, 11:19 PM
WL-03018023 Labor Open 8 $0.00 Nov 23, 11:19 PM
WL-03018943 Labor Open 6 $0.00 Nov 24, 4:28 PM

Details