Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313144 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Christopher Womack Trunk Stock — 304 W. Goss St, Terrell TX, 75160

Nov 5, 2025 → Nov 21, 2025

✅ Completed
PC Per client agreement
Target: Nov 21, 2025
🕐 Clock stopped: Completed (Nov 22)
✗ SLA Missed
Dispatch 0.0d
Coordinators 12.1d
Field Work 2.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.1 days
Over SLA
Field Work
2.8 days
Over SLA
Billing
0.0 days
Created: Nov 5, 2025 Due: Nov 21, 2025 Completed: Nov 22, 2025 (on time)
📅
13.0 days Total Age
⏱️
12.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
11.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Christopher Womack — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 20, 2025
Visit 2 Nov 21, 2025

AI Analysis

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Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 12.0 days stuck in "Scheduled"
⏱️
Total Delay 11.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
12.0d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
inventory 2025
🔍 Technician Findings
inventory
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 9:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 10:21 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 26m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-13T15:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Craig Dempsey Nov 12, 1:59 PM
Scheduled For: 2025-11-20T15:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Christopher Womack Nov 20, 8:08 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 21h
🚗
▶
2 Status: Tech Off Site Nov 21, 1:31 AM
Status: Tech Off Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 3.5, 4, 6.5
🔧
Status: Tech On Site by Christopher Womack Nov 21, 7:10 PM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 17h 39m
⏱️
▶
2 Labor Added Nov 21, 9:57 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Womack
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 46m, 0m
⏳ 2.3 business days
📄
▶
3 Status: Ready to Bill Nov 25, 12:25 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-247528

Bottlenecks

Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Tech On Site
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Christopher Womack
Scheduled
Nov 20, 10:00 AM
Created
Nov 5, 9:54 AM
Invoice #
SM-247528

Work Details (4)

Name Type Status Qty Amount Date
WL-03015875 Labor Open 3.5 $0.00 Nov 21, 1:35 AM
WL-03015876 Labor Open 4 $0.00 Nov 21, 1:35 AM
WL-03015877 Labor Open 6.5 $0.00 Nov 21, 1:35 AM
WL-03017328 Labor Open 12 $0.00 Nov 21, 9:57 PM

Details