Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313148 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Thomas Langenberg Trunk Stock — 2218 W. sheridan st., Olathe KS, 66061

Nov 5, 2025 → Nov 18, 2025

✅ Completed
PC Per client agreement
Target: Nov 18, 2025
🕐 Clock stopped: Completed (Nov 18)
✓ SLA Met
Dispatch 0.0d
Coordinators 9.0d
Field Work 2.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.0 days
Over SLA
Field Work
2.8 days
Created: Nov 5, 2025 Due: Nov 18, 2025 Completed: Nov 18, 2025 (on time)
📅
10.0 days Total Age
⏱️
9.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
7.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Thomas J Langenberg Jr — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 17, 2025
Visit 2 Nov 18, 2025

AI Analysis

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Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 9.0 days stuck in "Scheduled"
⏱️
Total Delay 7.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
9.0d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Tech Off Site
1.2d / 2.0d SLA
Closed
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
counted items for inventory that were in my possession.
🔍 Technician Findings
inventory counted
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 10:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 10:23 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 21m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-17T15:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Nov 17, 8:52 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 22h
⏱️
Labor Added Nov 17, 1:54 PM
Type: Labor
Status: Open
Qty: 5.6666666666667
⏱️
▶
2 Labor Added Nov 17, 5:16 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Thomas Langenberg
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 24m
🔧
Status: Tech On Site by Thomas Langenberg Nov 18, 9:03 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 15h 46m
⏱️
▶
2 Labor Added Nov 18, 1:57 PM
Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 54m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 19, 4:17 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 2h, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 21, 5:55 PM
Invoice Number: SM-247013

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Thomas J Langenberg Jr
Scheduled
Nov 17, 10:00 AM
Created
Nov 5, 10:01 AM
Invoice #
SM-247013

Work Details (3)

Name Type Status Qty Amount Date
WL-03010019 Labor Open 5.6666666666667 $0.00 Nov 17, 1:54 PM
WL-03010295 Labor Open 0.75 $0.00 Nov 17, 5:16 PM
WL-03011351 Labor Open 5 $0.00 Nov 18, 1:57 PM

Details