Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313154 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Elkin Barahona Trunk Stock — 201 Racquet Club Rd Apt N509, Weston FL, 33326

Nov 5, 2025 → Nov 17, 2025

✅ Completed
PC Per client agreement
Target: Nov 17, 2025
🕐 Clock stopped: Completed (Nov 18)
✗ SLA Missed
Dispatch 0.0d
Coordinators 9.1d
Field Work 1.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.1 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
0.0 days
Created: Nov 5, 2025 Due: Nov 17, 2025 Completed: Nov 17, 2025 (on time)
📅
9.0 days Total Age
⏱️
9.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 9.0 days stuck in "Scheduled"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
9.0d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.2d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11/17/25 EBar. Inventory was performed using a link to add the parts available in the Emsar hero trunk stock.
🔍 Technician Findings
11/17/25 EBar. Emsar hero trunk stock inventory.
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 10:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 10:45 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 25m, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-17T13:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 13, 12:08 PM
Scheduled For: 2025-11-17T18:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Elkin Barahona Nov 17, 1:00 PM
Scheduled For: 2025-11-17T18:30:00.000+0000
🔧
Status: Tech On Site by Elkin Barahona Nov 17, 2:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 3h
✔️
▶
2 Status: Completed Nov 18, 8:58 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Elkin Barahona
From: Tech Off Site
To: Closed
Duration in Previous: 0m
✏️
▶
3 Status: WO Correction Needed Nov 18, 3:05 PM
Status: WO Correction Needed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.5
🏁
Status: Closed by Mark Franks
From: WO Correction Needed
To: Closed
Duration in Previous: 2m
📄
▶
2 Status: Ready to Bill Nov 19, 10:37 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 21, 6:33 PM
Invoice Number: SM-246939

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Elkin Barahona
Scheduled
Nov 17, 1:30 PM
Created
Nov 5, 10:20 AM
Invoice #
SM-246939

Work Details (1)

Name Type Status Qty Amount Date
WL-03011503 Labor Open 2.5 $0.00 Nov 18, 3:07 PM

Details