Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Nov 18, 2025
✗ SLA Missed (96 biz days late)
🕐 Clock stopped: Canceled (Apr 9, 2026)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
104d
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Apr 9, 2026
104 business days (counted)
Running total: 104 of ? biz days used
▶ Clock Running
Status: Entered
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 104 of ? biz days used
Created: Nov 5, 2025
Canceled: Apr 9, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 5 → Nov 5 |
Created |
▶ Running
|
0 |
0 |
| Nov 5 → Apr 9 |
Ready for Scheduling |
▶ Running
|
104 |
104 |
| Apr 9 → Apr 9 |
Entered |
▶ Running
|
0 |
104 |
Coordinators
105.0 days
Over SLA
Created: Nov 5, 2025
Due: Nov 18, 2025
Completed: Apr 9, 2026 (141 days late)
⏱️
105.0d in Ready for Scheduling
Longest Stage
🔄
3 transitions
Status Changes
⚠️
104.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
105.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay
104.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
105.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
4/9/26 AJinerson - Discussed in scheduling meeting w/ tech sup to see if WO still needed. Per tech sup, ok to return to dispatch for cancelation.
⚠️
Problem Description
2025 Inventory
Link to EBT Inventory Cycle Count:
https://www.ebiotrack.com/cyclecount/index.php?location
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
🆕
From:
Ready for Scheduling
To:
Entered
Duration in Previous:
155d 2h
🚫
From:
Entered
To:
Canceled
Duration in Previous:
3h 56m
Bottlenecks
Ready for Scheduling
Duration: 105.0 business days (threshold: 1.0 business days)
Exceeded by 104.0 business days