Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313178 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Christopher Carroll Trunk Stock — 7101 Vestal Blvd, North Little Rock AR, 72113

Nov 5, 2025 → Nov 21, 2025

✅ Completed
PC Per client agreement
Target: Nov 21, 2025
🕐 Clock stopped: Completed (Nov 22)
✗ SLA Missed
Dispatch 0.0d
Coordinators 13.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
13.0 days
Over SLA
Created: Nov 5, 2025 Due: Nov 21, 2025 Completed: Nov 22, 2025 (on time)
📅
13.0 days Total Age
⏱️
12.8d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
11.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 12.8 days stuck in "Scheduled"
⏱️
Total Delay 11.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
12.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
completed
🔍 Technician Findings
completed
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 10:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 12:13 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 32m, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-21T13:00:00.000+0000
🚨 13.0 business days
✔️
▶
3 Status: Completed Nov 21, 7:34 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 9
🏁
Status: Closed by Christopher Carroll
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Nov 25, 12:26 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247528

Bottlenecks

Scheduled
Duration: 12.8 business days (threshold: 2.0 business days)
Exceeded by 10.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Christopher Carroll
Scheduled
Nov 21, 8:00 AM
Created
Nov 5, 10:41 AM
Invoice #
SM-247528

Work Details (1)

Name Type Status Qty Amount Date
WL-03017182 Labor Open 9 $0.00 Nov 21, 7:35 PM

Details