Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313185 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Curtis Allen Trunk Stock — 55 Cleveland Terrace, East Orange NJ, 07017

Nov 5, 2025 → Nov 26, 2025

✅ Completed
PC Per client agreement
Target: Nov 25, 2025
🕐 Clock stopped: Completed (Nov 27)
✗ SLA Missed (1d late)
Dispatch 0.0d
Coordinators 16.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
16.3 days
Over SLA
Created: Nov 5, 2025 Due: Nov 25, 2025 Completed: Nov 27, 2025 (1 days late)
📅
16.3 days Total Age
⏱️
16.3d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
17.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 24, 2025
Visit 2 Nov 25, 2025
Visit 3 Nov 26, 2025

AI Analysis

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Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 16.3 days stuck in "Scheduled"
⏱️
Total Delay 17.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
16.3d / 2.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2025 Inventory
🔍 Technician Findings
2025 Inventory
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 10:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 11:11 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 25m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-24T13:00:00.000+0000
🚨 14.0 business days
⏱️
Labor Added Nov 24, 5:42 PM
Type: Labor
Status: Open
Qty: 8
⏳ 1.8 business days
⏱️
Labor Added Nov 25, 7:32 PM
Type: Labor
Status: Open
Qty: 9
⏳ 1.6 business days
⏱️
▶
2 Labor Added Nov 26, 9:13 PM
Labor Added → Status: Completed
✔️
Status: Completed by Curtis Allen
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 21d 10h, 0m
⏳ 4.3 business days
📄
▶
2 Status: Ready to Bill Dec 2, 9:14 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247921

Bottlenecks

Scheduled
Duration: 16.3 business days (threshold: 2.0 business days)
Exceeded by 14.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Curtis Allen
Scheduled
Nov 24, 8:00 AM
Created
Nov 5, 10:46 AM
Invoice #
SM-247921

Work Details (3)

Name Type Status Qty Amount Date
WL-03019017 Labor Open 8 $0.00 Nov 24, 5:42 PM
WL-03020246 Labor Open 9 $0.00 Nov 25, 7:32 PM
WL-03021531 Labor Open 12 $0.00 Nov 26, 9:13 PM

Details