Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313190 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Darek Kirkpatrick Trunk Stock — 454 Baird St, Minoa NY, 13116

Nov 5, 2025 → Nov 25, 2025

✅ Completed
PC Per client agreement
Target: Nov 25, 2025
🕐 Clock stopped: Completed (Nov 25)
✓ SLA Met
Dispatch 0.0d
Coordinators 15.0d
Field Work 0.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
15.0 days
Over SLA
Field Work
0.6 days
Created: Nov 5, 2025 Due: Nov 25, 2025 Completed: Nov 25, 2025 (on time)
📅
15.0 days Total Age
⏱️
15.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
14.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 15.0 days stuck in "Scheduled"
⏱️
Total Delay 14.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
15.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2025 INVENTORY
🔍 Technician Findings
2025 INVENTORY
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 10:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 11:12 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 19m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-25T13:00:00.000+0000
🚨 14.8 business days
🔧
Status: Tech On Site by Darek Kirkpatrick Nov 25, 6:30 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 19h
⏱️
Labor Added Nov 25, 10:51 AM
Type: Labor
Status: Open
Qty: 4.5
✔️
Status: Completed by Darek Kirkpatrick Nov 25, 11:00 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 29m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 26, 12:22 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 1h, 0m
🧾
Invoice Created Nov 26, 4:25 PM
Invoice Number: SM-247634

Bottlenecks

Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Nov 25, 8:00 AM
Created
Nov 5, 10:53 AM
Invoice #
SM-247634

Work Details (1)

Name Type Status Qty Amount Date
WL-03019497 Labor Open 4.5 $0.00 Nov 25, 10:51 AM

Details