Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313191 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Darrell Hope Trunk Stock — 40 E Sidney Ave, Apt 3D, Mount Vernon NY, 10550

Nov 5, 2025 → Dec 12, 2025

✅ Completed
PC Per client agreement
Target: Dec 12, 2025
🕐 Clock stopped: Completed (Dec 13)
✗ SLA Missed
Dispatch 0.0d
Coordinators 29.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
29.1 days
Over SLA
Created: Nov 5, 2025 Due: Dec 12, 2025 Completed: Dec 13, 2025 (on time)
📅
28.0 days Total Age
⏱️
24.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
26.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
Visit 1 Dec 4, 2025
Visit 2 Dec 5, 2025
Visit 3 Dec 10, 2025
Visit 4 Dec 12, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 24.0 days stuck in "Scheduled"
⏱️
Total Delay 26.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
29.0d / 2.0d SLA
Reschedule
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/11 KSmith -- FSE needs to finish up a few things on inventory and will complete it tomorrow

12/8 SRogers: Updating to reschedule - at least 1 additional day needed to finish.

11/21 KSmith -- Inventory rescheduled due to repairs. Shawn R approved

🔧 Work Performed
INVENTORY
🔍 Technician Findings
INVENTORY
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 10:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 11:13 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 18m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-25T13:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 21, 8:43 AM
Scheduled For: 2025-12-04T13:00:00.000+0000
🚨 11.0 business days
⏱️
▶
2 Labor Added Dec 5, 4:43 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏳ 1.9 business days
🔄
Status: Reschedule by Shawn Rogers Dec 8, 7:55 AM
From: Scheduled
To: Reschedule
Duration in Previous: 32d 20h
🗓️
▶
2 Status: Scheduled Dec 8, 8:35 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-10T13:00:00.000+0000
⏳ 3.0 business days
⏱️
Labor Added Dec 10, 8:17 PM
Type: Labor
Status: Open
Qty: 8
📅
Dispatch Scheduled by Kourtney Smith Dec 11, 4:31 PM
Scheduled For: 2025-12-12T17:00:00.000+0000
⏳ 1.9 business days
⏱️
▶
3 Labor Added Dec 12, 8:15 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Darrell Hope
From: Scheduled
To: Completed
Duration in Previous: 4d 11h
🏁
Status: Closed by Darrell Hope
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.5 business days
📄
Status: Ready to Bill by Diane Patton Dec 16, 6:18 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 22h, 0m
🚨 48.7 business days
🧾
Invoice Created Feb 20, 9:38 PM
Invoice Number: SM-249245

Bottlenecks

Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Darrell Hope
Scheduled
Dec 12, 12:00 PM
Created
Nov 5, 10:54 AM
Invoice #
SM-249245

Work Details (4)

Name Type Status Qty Amount Date
WL-03028520 Labor Open 8 $0.00 Dec 5, 4:43 PM
WL-03028523 Labor Open 8 $0.00 Dec 5, 4:45 PM
WL-03033485 Labor Open 8 $0.00 Dec 10, 8:17 PM
WL-03036633 Labor Open 6.7333333333333 $0.00 Dec 12, 8:15 PM

Details