Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313193 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Mohamed Shareed Trunk Stock — 1731 Bogart Ave Suite 1, Bronx NY, 10462

Nov 5, 2025 → Dec 15, 2025

✅ Completed
PC Per client agreement
Target: Dec 15, 2025
🕐 Clock stopped: Completed (Dec 15)
✓ SLA Met
Dispatch 0.0d
Coordinators 29.0d
Field Work 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
29.0 days
Over SLA
Field Work
1.0 days
Created: Nov 5, 2025 Due: Dec 15, 2025 Completed: Dec 15, 2025 (on time)
📅
29.0 days Total Age
⏱️
29.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
28.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 29.0 days stuck in "Scheduled"
⏱️
Total Delay 28.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
29.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25 KSmith -- Per Shawn, inventory is rescheduled for 12/15

🔧 Work Performed
Completed cycle count.
🔍 Technician Findings
Completed cycle count.
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 10:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Nov 5, 11:13 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-26T13:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 21, 9:38 AM
Scheduled For: 2025-11-26T18:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 25, 9:18 AM
Scheduled For: 2025-11-26T19:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Nov 25, 3:35 PM
Scheduled For: 2025-12-15T13:00:00.000+0000
🚨 15.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Dec 15, 8:26 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 39d 21h
⏱️
▶
2 Labor Added Dec 15, 6:33 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 7m, 0m
⏳ 2.7 business days
📄
Status: Ready to Bill by Diane Patton Dec 17, 6:15 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 23h, 0m
⏳ 3.7 business days
🧾
Invoice Created Dec 22, 8:43 AM
Invoice Number: SM-249327

Bottlenecks

Scheduled
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Dec 15, 8:00 AM
Created
Nov 5, 10:55 AM
Invoice #
SM-249327

Work Details (1)

Name Type Status Qty Amount Date
WL-03038471 Labor Open 5 $0.00 Dec 15, 6:33 PM

Details