Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313207 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 David Cavaco Trunk Stock — 21 SUMMER ST, SOMERSET MA, 02726

Nov 5, 2025 → Dec 11, 2025

✅ Completed
PC Per client agreement
Target: Dec 12, 2025
🕐 Clock stopped: Completed (Dec 11)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 27.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
27.0 days
Over SLA
Created: Nov 5, 2025 Due: Dec 12, 2025 Completed: Dec 11, 2025 (1 days early)
📅
27.0 days Total Age
⏱️
26.8d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
27.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 26.8 days stuck in "Scheduled"
⏱️
Total Delay 27.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
26.8d / 2.0d SLA
Closed
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/5 KSmith -- Inventory moved to 12/11 due to repairs and inspections getting rescheduled due to FSE not receiving stickers and tools onsite.

12/2 KSmith -- Inventory moved to 12/8 due to Atrius repairs. Shawn approved, Keith notified

🔧 Work Performed
inventory
🔍 Technician Findings
inventory
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 11:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 12:27 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 11m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-05T13:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 21, 12:22 PM
Scheduled For: 2025-12-02T18:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 24, 11:37 AM
Scheduled For: 2025-12-03T18:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 2, 8:18 AM
Scheduled For: 2025-12-08T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 5, 8:45 AM
Scheduled For: 2025-12-11T18:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Dec 11, 5:29 PM
Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 36d 5h, 0m
⏳ 3.8 business days
📄
▶
2 Status: Ready to Bill Dec 16, 5:06 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249234

Bottlenecks

Scheduled
Duration: 26.8 business days (threshold: 2.0 business days)
Exceeded by 24.8 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
David Cavaco
Scheduled
Dec 11, 1:00 PM
Created
Nov 5, 11:15 AM
Invoice #
SM-249234

Work Details (1)

Name Type Status Qty Amount Date
WL-03034753 Labor Open 2 $0.00 Dec 11, 5:29 PM

Details