Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313211 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Nick O'Neill Trunk Stock — 89 Russells Mills Road, Dartmouth MA, 02748

Nov 5, 2025 → Dec 12, 2025

✅ Completed
PC Per client agreement
Target: Dec 12, 2025
🕐 Clock stopped: Completed (Dec 12)
✓ SLA Met
Dispatch 0.0d
Coordinators 28.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
28.0 days
Over SLA
Created: Nov 5, 2025 Due: Dec 12, 2025 Completed: Dec 12, 2025 (on time)
📅
28.0 days Total Age
⏱️
27.8d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
27.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 27.8 days stuck in "Scheduled"
⏱️
Total Delay 27.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
27.8d / 2.0d SLA
Closed
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Inventory Complete
🔍 Technician Findings
Inventory complete
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 11:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Nov 5, 12:27 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 8m
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-12T13:00:00.000+0000
🚨 26.0 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 10, 10:39 AM
Scheduled For: 2025-12-12T16:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Dec 11, 9:48 AM
Scheduled For: 2025-12-12T18:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 12, 2:52 PM
Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 37d 2h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 16, 6:18 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249245

Bottlenecks

Scheduled
Duration: 27.8 business days (threshold: 2.0 business days)
Exceeded by 25.8 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Nick O'Neill
Scheduled
Dec 12, 1:00 PM
Created
Nov 5, 11:19 AM
Invoice #
SM-249245

Work Details (1)

Name Type Status Qty Amount Date
WL-03036095 Labor Open 3 $0.00 Dec 12, 2:52 PM

Details