Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313286 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 5, 2025 → Nov 24, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 12, 2025
🕐 Clock stopped: Completed (Nov 24)
⏸ 11d excluded (parts wait + holding)
✗ SLA Missed (1d late)
Dispatch 0.0d
Material Management 8.2d
Coordinators 6.2d
Field Work 0.1d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.2 days
Over SLA
Coordinators
6.2 days
Over SLA
Field Work
0.1 days
Billing
0.2 days
Created: Nov 5, 2025 Due: Nov 12, 2025 Completed: Nov 24, 2025 (11 days late)
📅
13.6 days Total Age
⏱️
4.6d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
5.0d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 5, 2025
Visit 2 Nov 24, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 4.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Awaiting Parts
8.2d / 3.0d SLA
Reschedule
6.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Drilled out old release handle. Installed new handle and rivets
🔍 Technician Findings
Handle missing.
⚠️ Problem Description
Pull handle came off. Evans, Joe
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 5, 1:59 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
▶
4 Labor Added Nov 5, 2:12 PM
Labor Added → Technician Assigned → Status: Assigned → Parts Requested
👷
Technician Assigned by Abby Jinerson
Technician: Joe Evans
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts
Duration in Previous: 13m, 0m
📦
Parts Requested
Order: 00084813
Status: Closed
⚠️ 5.0 business days
🔩
▶
2 2x Parts Added Nov 11, 6:57 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 6d 4h
⏳ 2.6 business days
📦
▶
2 Parts Requested Nov 13, 1:58 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Reschedule
To: Awaiting Parts
Duration in Previous: 1d 19h
⏳ 4.0 business days
🔩
▶
2 2x Parts Added Nov 18, 5:26 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 5d 3h
⏳ 4.8 business days
🔧
Status: Tech On Site by Joe Evans Nov 24, 1:37 PM
From: Reschedule
To: Tech On Site
Duration in Previous: 5d 20h
⏱️
▶
2 2x Labor Added Nov 24, 2:21 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 46m, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 25, 1:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 34m
📨
Status: Invoice Pending by Hannah Shaw Nov 25, 3:53 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 54m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 26, 8:30 PM
Invoice Number: SM-247579

Bottlenecks

Awaiting Parts
Duration: 4.6 business days (threshold: 3.0 business days)
Exceeded by 1.6 business days
Reschedule
Duration: 2.0 business days (threshold: 2.0 business days)
Exceeded by 0.0 business hours
Awaiting Parts
Duration: 3.6 business days (threshold: 3.0 business days)
Exceeded by 5.0 business hours
Reschedule
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📦
Parts Order 00084813
Closed
📦
Parts Order 00085243
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 5, 1:59 PM
Invoice #
SM-247579

Work Details (7)

Name Type Status Qty Amount Date
WL-02997215 Labor Open 1 $0.00 Nov 5, 2:12 PM
WL-03003945 Parts Open 1 $0.00 Nov 11, 6:57 PM
WL-03003946 Expenses Open 1 $0.00 Nov 11, 6:57 PM
WL-03011842 Parts Open 4 $0.00 Nov 18, 5:26 PM
WL-03011843 Expenses Open 1 $0.00 Nov 18, 5:26 PM
WL-03018653 Labor Open 0.78333333333333 $0.00 Nov 24, 2:21 PM
WL-03018654 Labor Open 3 $0.00 Nov 24, 2:21 PM

Details