Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313287 ↗ ServiceMax

HIGI LLC • Connectivity • P4

📍 Cub Pharmacy #1612 — 1801 Market Drive, Stillwater MN, 55082

Nov 5, 2025 → Nov 5, 2025

🟡 At Risk
P4
SLA Clock
4 business days from creation · Target: Nov 12, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
SLA Target
0d
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Nov 5, 2025 Completed: Nov 5, 2025
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0 / 4
Nov 5 → Nov 5 Assigned ▶ Running 0 0 / 4
Dispatch 0.0d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Billing
1.6 days
Over SLA
Created: Nov 5, 2025 Due: Nov 10, 2025 (277 days overdue)
📅
0.0 days Total Age
⏱️
1.6d in Ready to Bill Longest Stage
🔄
3 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Invoice Pending • 281 days old
🚨
Primary Delay 1.6 days stuck in "Ready to Bill"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Showing online in portal. 16329 SK1312055166 1801 Market Drive Stillwater MN 55082 Cub Pharmacy #1612 651-430-2362 Supervalu, Supervalu, Cub Retail Yes Yes Deployed Error 11/05/2025 1:43:18 pm -05:00
🔍 Technician Findings
Showing online in portal. 16329 SK1312055166 1801 Market Drive Stillwater MN 55082 Cub Pharmacy #1612 651-430-2362 Supervalu, Supervalu, Cub Retail Yes Yes Deployed Error 11/05/2025 1:43:18 pm -05:00
⚠️ Problem Description
Special Instructions: Please restore network connectivity and confirm full functionality. Special Instructions: Please restore network connectivity and confirm full functionality. This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator. Showing online in portal. 16329 SK1312055166 1801 Market Drive Stillwater MN 55082 Cub Pharmacy #1612 651-430-2362 Supervalu, Supervalu, Cub Retail Yes Yes Deployed Error 11/05/2025 1:43:18 pm -05:00 Use this password to access the kiosk: If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄 Description
Kiosk

Timeline

📋
4 Work Order Created Nov 5, 1:59 PM
Work Order Created → Technician Assigned → Status: Assigned → Status: Ready to Bill
👷
Technician Assigned by Kimberly Hardison
Technician: Level 1 Support
👷
Status: Assigned by Kimberly Hardison
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2m
💰
Status: Invoiced by Timothy Amburgey Nov 6, 9:03 AM
From: Ready to Bill, Invoiced
To: Invoiced, Invoice Pending
Duration in Previous: 19h 0m
🚨 70.0 business days
🧾
Invoice Created Feb 20, 10:38 AM
Invoice Number: SM-245693

Bottlenecks

Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoice Pending
Priority
P4
Type
Connectivity
Branch
N/A
Technician
Level 1 Support
Scheduled
N/A
Created
Nov 5, 1:59 PM
Invoice #
SM-245693

Details