📍 Publix 820 — 9359 Sheridan Street, Cooper City FL, 33024
Nov 5, 2025 → Nov 5, 2025
🟡 At Risk
P4
SLA Clock
4 business days from creation · Target: Nov 12, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
SLA Target
0d
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Nov 5, 2025Completed: Nov 5, 2025
Business Days Used0 / 4
04d budget
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 5 → Nov 5
Created
▶ Running
0
0 / 4
Nov 5 → Nov 5
Assigned
▶ Running
0
0 / 4
Dispatch0.2d
Billing1.3d
✓ SLA Met
Dispatch
0.2 days
Billing
1.3 days
Over SLA
Created: Nov 5, 2025
Due: Nov 11, 2025 (276 days overdue)
📅
0.2 daysTotal Age
⏱️
1.3d in Ready to BillLongest Stage
🔄
3 transitionsStatus Changes
⚠️
0.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
On Track
Invoice Pending • 281 days old
🚨
Primary Delay1.3 days stuck in "Ready to Bill"
⏱️
Total Delay0.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Per Lisa, unit is plugged but outlet is not working due to remodel.
🔍Technician Findings
Per Lisa, unit is plugged but outlet is not working due to remodel.
⚠️Problem Description
Special Instructions: Please restore network connectivity and confirm full functionality.
Special Instructions: Please restore network connectivity and confirm full functionality.
This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk: MC73X2RP
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Station Hardwired
📋
Outbound to +19544332710
Completed Nov 5, 2025
Per Lisa, unit is plugged but outlet is not working due to remodel.
📋
Outbound to +19544332710
Completed Nov 5, 2025
Left a vm to reboot
Timeline
📋
Work Order Created Nov 5, 2:02 PM
Work Order:WO-01313292
Type:Connectivity
Priority:P4
👷
▶
2
Technician Assigned Nov 5, 3:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From:Entered, Assigned, Completed
To:Assigned, Completed, Closed
Duration in Previous:1h 13m, 0m
📄
Status: Ready to Bill by Timothy AmburgeyNov 5, 4:16 PM
From:Closed
To:Ready to Bill
Duration in Previous:1h 0m
💰
Status: Invoiced by Timothy AmburgeyNov 6, 9:03 AM
From:Ready to Bill, Invoiced
To:Invoiced, Invoice Pending
Duration in Previous:16h 46m, 0m
🚨107.7 business days
🧾
Invoice Created Apr 15, 6:58 AM
Invoice Number:SM-245693
Bottlenecks
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)