Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313297 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 University Of Cincinnati Medical Center — 234 Goodman, Cincinnati OH, 45219

Nov 5, 2025 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (52 biz days late)
Active: 67 biz days
🕐 Clock stopped: Canceled (Feb 17, 2026)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
36d
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Dec 31, 2025
36 business days (counted)
Running total: 36 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Dec 31 → Feb 16, 2026
30 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 67 of ? biz days used
Created: Nov 5, 2025 Canceled: Feb 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Scheduled ▶ Running 0 0
Nov 5 → Dec 31 Ready for Scheduling ▶ Running 36 36
Dec 31 → Feb 16 Scheduled ▶ Running 30 66
Feb 16 → Feb 17 Ready for Scheduling ▶ Running 1 67
Dispatch 0.0d
Coordinators 67.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
67.6 days
Over SLA
Created: Nov 5, 2025 Due: Dec 31, 2026 Completed: Feb 17, 2026 (317 days early)
📅
66.7 days Total Age
⏱️
36.6d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
64.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 281 days old
🚨
Primary Delay 36.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 64.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
30.9d / 2.0d SLA
Ready for Scheduling
36.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/5/2025 1400 CM ack msg; LM w/SC, TP, JaB; 1504 TP unavail; 11/6/2025 1403 JaB decline; 11/10/2025 1351 CM LM w/EZ; 11/12/2025 1305 LM w/Amy re NAR; 12/26/2025 1922 SC avail; 1937 LM w/Amy re cnfm; 12/30/25 1041 Amy cnfm; ack cnfm, LM w/SC; 12/31/25 1110 SC ack cnfm; 2/16/2026 1720 assign cxl; 1747 ack msg; LM w/SC; 1852 SC ack other assign

Timeline

📋
▶
3 Work Order Created Nov 5, 2:14 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
🚨 37.0 business days
👷
▶
2 Technician Assigned Dec 31, 11:46 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 55d 21h
🚨 31.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 16, 5:48 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 47d 6h
🚫
Status: Canceled by Caitlin Mcgee Feb 16, 7:41 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 1h 53m

Bottlenecks

Ready for Scheduling
Duration: 36.6 business days (threshold: 1.0 business days)
Exceeded by 35.6 business days
Scheduled
Duration: 30.9 business days (threshold: 2.0 business days)
Exceeded by 28.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sean Critzman
Scheduled
N/A
Created
Nov 5, 2:14 PM
Invoice #
N/A

Details