Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (52 biz days late)
🕐 Clock stopped: Canceled (Feb 16, 2026)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
66d
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Feb 16, 2026
66 business days (counted)
Running total: 66 of ? biz days used
Created: Nov 5, 2025
Canceled: Feb 16, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 5 → Nov 5 |
Created |
▶ Running
|
0 |
0 |
| Nov 5 → Nov 5 |
Scheduled |
▶ Running
|
0 |
0 |
| Nov 5 → Feb 16 |
Ready for Scheduling |
▶ Running
|
66 |
66 |
Coordinators
66.6 days
Over SLA
Created: Nov 5, 2025
Due: Dec 31, 2026
Completed: Feb 16, 2026 (318 days early)
⏱️
66.6d in Ready for Scheduling
Longest Stage
🔄
2 transitions
Status Changes
⚠️
65.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
66.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay
65.6 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
66.6d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
11/5/2025 1400 CM ack msg; LM w/SC, TP, JaB; TP other shift; 11/6/2025 1403 JaB decline; 11/10/2025 1351 CM LM w/EZ; 11/12/2025 1305 LM w/Amy re NAR; 2/16/2026 1720 assign cxl - pushed
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
🚫
From:
Ready for Scheduling
To:
Canceled
Duration in Previous:
103d 3h
Bottlenecks
Ready for Scheduling
Duration: 66.6 business days (threshold: 1.0 business days)
Exceeded by 65.6 business days