Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313304 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 University Of Cincinnati Medical Center — 234 Goodman, Cincinnati OH, 45219

Nov 5, 2025 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (52 biz days late)
Active: 66 biz days
🕐 Clock stopped: Canceled (Feb 16, 2026)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
63d
▶ Clock Running
Status: Scheduled
Nov 11 → Feb 16, 2026
63 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 66 of ? biz days used
Created: Nov 5, 2025 Canceled: Feb 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Scheduled ▶ Running 0 0
Nov 5 → Nov 11 Ready for Scheduling ▶ Running 3 3
Nov 11 → Feb 16 Scheduled ▶ Running 63 66
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 66
Coordinators 66.6d
✗ SLA Missed
Coordinators
66.6 days
Over SLA
Created: Nov 5, 2025 Due: Dec 31, 2026 Completed: Feb 16, 2026 (318 days early)
📅
66.6 days Total Age
⏱️
63.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
63.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 281 days old
🚨
Primary Delay 63.0 days stuck in "Scheduled"
⏱️
Total Delay 63.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.6d / 1.0d SLA
Scheduled
63.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/5/2025 1400 CM ack msg; LM w/SC, TP, JaB; TP other shift; 11/6/2025 1403 JaB avail; 1423 LM w/Amy re cnfm; 11/7/25 1105 Amy cnfm; ack cnfm, LM w/JBu; 11/11/2025 1304 CM 2nd msg w/JaB; 1305 JaB ack cnfm; 2/16/2026 1720 assign cxl; 1749 ack cxl; LM w/JaB; 1800 JaB ack cxl

Timeline

📋
▶
2 Work Order Created Nov 5, 2:17 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Nov 11, 1:21 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Jacqueline Burns
🚨 63.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 16, 5:50 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 97d 4h
🚫
Status: Canceled by Caitlin Mcgee Feb 16, 6:05 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 14m

Bottlenecks

Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Scheduled
Duration: 63.0 business days (threshold: 2.0 business days)
Exceeded by 61.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jacqueline Burns
Scheduled
N/A
Created
Nov 5, 2:17 PM
Invoice #
N/A

Details