Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (78 biz days late)
🕐 Clock stopped: Canceled (Mar 25, 2026)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
44d
▶ Clock Running
Status: Scheduled
Nov 11 → Jan 19, 2026
44 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 22, 2026
3 business days (counted)
Running total: 50 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Jan 22 → Mar 25, 2026
43 business days (counted)
Running total: 93 of ? biz days used
Created: Nov 5, 2025
Canceled: Mar 25, 2026
Show SLA Clock Detail (8 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 5 → Nov 5 |
Created |
▶ Running
|
0 |
0 |
| Nov 5 → Nov 5 |
Scheduled |
▶ Running
|
0 |
0 |
| Nov 5 → Nov 11 |
Ready for Scheduling |
▶ Running
|
3 |
3 |
| Nov 11 → Jan 19 |
Scheduled |
▶ Running
|
44 |
47 |
| Jan 19 → Jan 19 |
Ready for Scheduling |
▶ Running
|
0 |
47 |
| Jan 19 → Jan 19 |
Scheduled |
▶ Running
|
0 |
47 |
| Jan 19 → Jan 22 |
Ready for Scheduling |
▶ Running
|
3 |
50 |
| Jan 22 → Mar 25 |
Scheduled |
▶ Running
|
43 |
93 |
Coordinators
92.9 days
Over SLA
Created: Nov 5, 2025
Due: Dec 31, 2026
Completed: Mar 25, 2026 (281 days early)
⏱️
44.0d in Scheduled
Longest Stage
🔄
7 transitions
Status Changes
⚠️
86.9d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
44.0 days stuck in "Scheduled"
⏱️
Total Delay
86.9 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
6.6d
/ 1.0d SLA
Scheduled
86.3d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
11/5/2025 1400 CM ack msg; LM w/SC, TP, JaB; 1504 TP avail; LM w/Amy re cnfm; 11/10/2025 1336 CM 2nd msg w/Amy; 2155 Amy cnfm; 11/11/25 1000 ack cnfm, LM w/TP; 1314 TP ack cnfm; 1/19/2026 0900 TP Jury Duty - backfill needed; 1649 LM w/SL; 1720 SL avail; 1842 LM w/Amy re cnfm; 1/22/2026 1505 CM 2nd msg w/Amy; 1747 Amy cnfm; 1748 ack cnfm; LM wSL; SL ack cnfm
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
5d 23h
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
69d 3h
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
9m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
4m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
3d 1h
🚫
From:
Scheduled
To:
Canceled
Duration in Previous:
61d 2h
Bottlenecks
Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Scheduled
Duration: 44.0 business days (threshold: 2.0 business days)
Exceeded by 42.0 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 42.3 business days (threshold: 2.0 business days)
Exceeded by 40.3 business days