Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313319 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 University Of Cincinnati Medical Center — 234 Goodman, Cincinnati OH, 45219

Nov 5, 2025 → Apr 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (100 biz days late)
Active: 115 biz days
🕐 Clock stopped: Canceled (Apr 24, 2026)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
33d
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Dec 26, 2025
33 business days (counted)
Running total: 33 of ? biz days used
82d
▶ Clock Running
Status: Scheduled
Dec 26 → Apr 24, 2026
82 business days (counted)
Running total: 115 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 115 of ? biz days used
Created: Nov 5, 2025 Canceled: Apr 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Scheduled ▶ Running 0 0
Nov 5 → Dec 26 Ready for Scheduling ▶ Running 33 33
Dec 26 → Apr 24 Scheduled ▶ Running 82 115
Apr 24 → Apr 24 Ready for Scheduling ▶ Running 0 115
Coordinators 115.8d
✗ SLA Missed
Coordinators
115.8 days
Over SLA
Created: Nov 5, 2025 Due: Dec 31, 2026 Completed: Apr 24, 2026 (251 days early)
📅
115.6 days Total Age
⏱️
82.2d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
112.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 281 days old
🚨
Primary Delay 82.2 days stuck in "Scheduled"
⏱️
Total Delay 112.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
33.6d / 1.0d SLA
Scheduled
82.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/5/2025 1400 CM ack msg; LM w/SC, TP, JaB; TP other shift; 11/6/2025 1403 JaB decline; 11/10/2025 1351 CM LM w/EZ; 11/12/2025 1305 LM w/Amy re NAR; 12/26/2025 1048 ES avail; 1053 LM w/Amy re cnfm; 1356 Amy cnfm; 1410 ack cnfm; LM w/ES; 1703 ES ack cnfm; 4/24/2026 1449 assign cxl; 1510 ack cxl; LM wES; 1413 ES ack cxl

Timeline

📋
▶
2 Work Order Created Nov 5, 2:20 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 34.0 business days
🗓️
▶
2 Status: Scheduled Dec 26, 5:39 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Eric Smith
🚨 82.8 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Apr 24, 3:10 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 118d 20h
🚫
Status: Canceled by Caitlin Mcgee Apr 24, 3:24 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 13m

Bottlenecks

Ready for Scheduling
Duration: 33.6 business days (threshold: 1.0 business days)
Exceeded by 32.6 business days
Scheduled
Duration: 82.2 business days (threshold: 2.0 business days)
Exceeded by 80.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Eric Smith
Scheduled
N/A
Created
Nov 5, 2:20 PM
Invoice #
N/A

Details