Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313323 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 University Of Cincinnati Medical Center — 234 Goodman, Cincinnati OH, 45219

Nov 5, 2025 → May 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (121 biz days late)
Active: 136 biz days
🕐 Clock stopped: Canceled (May 26, 2026)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
112d
▶ Clock Running
Status: Scheduled
Nov 11 → Apr 24, 2026
112 business days (counted)
Running total: 115 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 115 of ? biz days used
21d
▶ Clock Running
Status: Billing Review
Apr 24 → May 26, 2026
21 business days (counted)
Running total: 136 of ? biz days used
Created: Nov 5, 2025 Canceled: May 26, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Scheduled ▶ Running 0 0
Nov 5 → Nov 11 Ready for Scheduling ▶ Running 3 3
Nov 11 → Apr 24 Scheduled ▶ Running 112 115
Apr 24 → Apr 24 Ready for Scheduling ▶ Running 0 115
Apr 24 → May 26 Billing Review ▶ Running 21 136
Coordinators 115.6d
Billing 21.5d
✗ SLA Missed
Coordinators
115.6 days
Over SLA
Billing
21.5 days
Over SLA
Created: Nov 5, 2025 Due: Dec 31, 2026 Completed: May 26, 2026 (219 days early)
📅
136.6 days Total Age
⏱️
112.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
132.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 281 days old
🚨
Primary Delay 112.0 days stuck in "Scheduled"
⏱️
Total Delay 132.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.6d / 1.0d SLA
Scheduled
112.0d / 2.0d SLA
Billing Review
21.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/5/2025 1400 CM ack msg; LM w/SC, TP, JaB; 1504 TP avail; LM w/Amy re cnfm; 11/10/2025 1336 CM 2nd msg w/Amy; 2155 Amy cnfm; 11/11/25 1000 ack cnfm, LM w/TP; 1314 TP ack cnfm; 4/24/2026 1519 assign cxl; 1522 ack cxl; LM w/TP; 1525 TP ack cxl

Timeline

📋
▶
2 Work Order Created Nov 5, 2:21 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Nov 11, 1:26 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 23h
🚨 112.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Apr 24, 3:23 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 164d 0h
💵
Status: Billing Review by Caitlin Mcgee Apr 24, 3:40 PM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 17m
🚨 22.0 business days
🚫
Status: Canceled by Caitlin Mcgee May 26, 7:38 PM
From: Billing Review
To: Canceled
Duration in Previous: 32d 3h

Bottlenecks

Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Scheduled
Duration: 112.0 business days (threshold: 2.0 business days)
Exceeded by 110.0 business days
Billing Review
Duration: 21.5 business days (threshold: 2.0 business days)
Exceeded by 19.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Tori Pringey
Scheduled
N/A
Created
Nov 5, 2:21 PM
Invoice #
N/A

Details