Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313325 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 University Of Cincinnati Medical Center — 234 Goodman, Cincinnati OH, 45219

Nov 5, 2025 → Jun 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (131 biz days late)
Active: 146 biz days
🕐 Clock stopped: Canceled (Jun 9, 2026)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
131d
▶ Clock Running
Status: Scheduled
Nov 11 → May 21, 2026
131 business days (counted)
Running total: 134 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 21 → May 21, 2026
0 business days (counted)
Running total: 134 of ? biz days used
12d
▶ Clock Running
Status: Billing Review
May 21 → Jun 9, 2026
12 business days (counted)
Running total: 146 of ? biz days used
Created: Nov 5, 2025 Canceled: Jun 9, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Scheduled ▶ Running 0 0
Nov 5 → Nov 11 Ready for Scheduling ▶ Running 3 3
Nov 11 → May 21 Scheduled ▶ Running 131 134
May 21 → May 21 Ready for Scheduling ▶ Running 0 134
May 21 → Jun 9 Billing Review ▶ Running 12 146
Coordinators 135.1d
Billing 12.1d
✗ SLA Missed
Coordinators
135.1 days
Over SLA
Billing
12.1 days
Over SLA
Created: Nov 5, 2025 Due: Dec 31, 2026 Completed: Jun 9, 2026 (205 days early)
📅
146.6 days Total Age
⏱️
131.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
141.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 282 days old
🚨
Primary Delay 131.0 days stuck in "Scheduled"
⏱️
Total Delay 141.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.1d / 1.0d SLA
Scheduled
131.0d / 2.0d SLA
Billing Review
12.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/5/2025 1400 CM ack msg; LM w/SC, TP, JaB; TP other shift; 11/6/2025 1403 JaB decline; 11/10/2025 1351 CM LM w/EZ; 1856 SR ack cnfm; 1916 LM w/Amy re cnfm; 2155 Amy cnfm; 11/11/25 1000 LM w/SR; 1015 SR ack cnfm; 5/20/26 1223 assign pushed out; ack cxl, LM w/SR; 15 23 SR ack cxl

Timeline

📋
▶
2 Work Order Created Nov 5, 2:21 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Nov 11, 10:22 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 20h
🚨 131.0 business days
📅
Status: Ready for Scheduling by Wayne Rush May 21, 2:31 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 191d 3h
💵
Status: Billing Review by Caitlin Mcgee May 21, 6:58 PM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 4h 26m
🚨 12.6 business days
🚫
Status: Canceled by Wayne Rush Jun 9, 12:18 PM
From: Billing Review
To: Canceled
Duration in Previous: 18d 17h

Bottlenecks

Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Scheduled
Duration: 131.0 business days (threshold: 2.0 business days)
Exceeded by 129.0 business days
Billing Review
Duration: 12.1 business days (threshold: 2.0 business days)
Exceeded by 10.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Suzan Ringer
Scheduled
N/A
Created
Nov 5, 2:21 PM
Invoice #
N/A

Details