Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (135 biz days late)
🕐 Clock stopped: Canceled (Jun 15, 2026)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 20, 2025
7 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 25, 2025
3 business days (counted)
Running total: 13 of ? biz days used
121d
▶ Clock Running
Status: Scheduled
Nov 25 → May 21, 2026
121 business days (counted)
Running total: 134 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 21 → May 21, 2026
0 business days (counted)
Running total: 134 of ? biz days used
16d
▶ Clock Running
Status: Billing Review
May 21 → Jun 15, 2026
16 business days (counted)
Running total: 150 of ? biz days used
Created: Nov 5, 2025
Canceled: Jun 15, 2026
Show SLA Clock Detail (8 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 5 → Nov 5 |
Created |
▶ Running
|
0 |
0 |
| Nov 5 → Nov 5 |
Scheduled |
▶ Running
|
0 |
0 |
| Nov 5 → Nov 11 |
Ready for Scheduling |
▶ Running
|
3 |
3 |
| Nov 11 → Nov 20 |
Scheduled |
▶ Running
|
7 |
10 |
| Nov 20 → Nov 25 |
Ready for Scheduling |
▶ Running
|
3 |
13 |
| Nov 25 → May 21 |
Scheduled |
▶ Running
|
121 |
134 |
| May 21 → May 21 |
Ready for Scheduling |
▶ Running
|
0 |
134 |
| May 21 → Jun 15 |
Billing Review |
▶ Running
|
16 |
150 |
Coordinators
135.7 days
Over SLA
Billing
16.5 days
Over SLA
Created: Nov 5, 2025
Due: Dec 31, 2026
Completed: Jun 15, 2026 (199 days early)
⏱️
121.7d in Scheduled
Longest Stage
🔄
7 transitions
Status Changes
⚠️
144.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
121.7 days stuck in "Scheduled"
⏱️
Total Delay
144.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
7.8d
/ 1.0d SLA
Scheduled
127.9d
/ 2.0d SLA
Billing Review
16.5d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
11/5/2025 1400 CM ack msg; LM w/SC, TP, JaB; 1504 TP avail; LM w/Amy re cnfm; 11/10/2025 1336 CM 2nd msg w/Amy; 2155 Amy cnfm; 11/11/25 1000 ack cnfm, LM w/TP; 1314 TP ack cnfm; 11/19/2025 2048 TP unavail; 11/20/2025 CM LM w/JaB, SC, SB, AW, DR, SZ, AF; 1535 SC decline; 1720 AF decline; SZ decline; 11/21/25 0857 JBu decline; 11/21/25 0733 AW avail; LM w/Amy re cnfm; 11/25/2025 1222 CM 2nd msg w/Amy; 1237 Amy cnfm; 1312 ack cnfm; LM w/AW; 5/20/26 1223 assign cxl; ack cxl, LM w/AW; 1510 AW ack cxl
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
8d 7h
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
5d 16h
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
176d 23h
💵
From:
Ready for Scheduling
To:
Billing Review
Duration in Previous:
1h 53m
🚫
From:
Billing Review
To:
Canceled
Duration in Previous:
24d 22h
Bottlenecks
Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Scheduled
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 121.7 business days (threshold: 2.0 business days)
Exceeded by 119.7 business days
Billing Review
Duration: 16.5 business days (threshold: 2.0 business days)
Exceeded by 14.5 business days