Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313330 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 University Of Cincinnati Medical Center — 234 Goodman, Cincinnati OH, 45219

Nov 5, 2025 → Jun 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (130 biz days late)
Active: 144 biz days
🕐 Clock stopped: Canceled (Jun 7, 2026)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 20, 2025
7 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Dec 3, 2025
7 business days (counted)
Running total: 17 of ? biz days used
80d
▶ Clock Running
Status: Scheduled
Dec 3 → Mar 31, 2026
80 business days (counted)
Running total: 97 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 31 → Apr 3, 2026
3 business days (counted)
Running total: 100 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Apr 3 → May 21, 2026
34 business days (counted)
Running total: 134 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 21 → May 21, 2026
0 business days (counted)
Running total: 134 of ? biz days used
▶ Clock Running
Status: Billing Review
May 21 → Jun 7, 2026
10 business days (counted)
Running total: 144 of ? biz days used
Created: Nov 5, 2025 Canceled: Jun 7, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Scheduled ▶ Running 0 0
Nov 5 → Nov 11 Ready for Scheduling ▶ Running 3 3
Nov 11 → Nov 20 Scheduled ▶ Running 7 10
Nov 20 → Dec 3 Ready for Scheduling ▶ Running 7 17
Dec 3 → Mar 31 Scheduled ▶ Running 80 97
Mar 31 → Apr 3 Ready for Scheduling ▶ Running 3 100
Apr 3 → May 21 Scheduled ▶ Running 34 134
May 21 → May 21 Ready for Scheduling ▶ Running 0 134
May 21 → Jun 7 Billing Review ▶ Running 10 144
Coordinators 136.6d
Billing 10.5d
✗ SLA Missed
Coordinators
136.6 days
Over SLA
Billing
10.5 days
Over SLA
Created: Nov 5, 2025 Due: Dec 31, 2026 Completed: Jun 7, 2026 (207 days early)
📅
144.6 days Total Age
⏱️
80.5d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
159.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 281 days old
🚨
Primary Delay 80.5 days stuck in "Scheduled"
⏱️
Total Delay 159.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
15.4d / 1.0d SLA
Scheduled
121.2d / 2.0d SLA
Billing Review
10.5d / 2.0d SLA
Closed
25.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/5/2025 1400 CM ack msg; LM w/SC, TP, JaB; 1504 TP avail; LM w/Amy re cnfm; 11/10/2025 1336 CM 2nd msg w/Amy; 2155 Amy cnfm; 11/11/25 1000 ack cnfm, LM w/TP; 1314 TP ack cnfm; 11/19/2025 2048 TP unavail; 11/20/2025 CM LM w/JaB, SC, SB, AW, DR, SZ, AF; 1535 SC decline; 1720 AF decline; SZ decline; 11/21/25 0857 JBu decline; 12/1/2025 1439 LM w/all; 1446 AL avail; LM w/Amy re cnfm; 12/3/2025 1400 CM 2nd msg w/Amy; 1458 Amy cnfm; ack cnfm; LM w/AL; 15015 AL ack cnfm; 4/1/26 1640 LM w/SC; 2048 SC avail; 2056 LM w/Amy re cnfm; 4/3/2026 1420 Amy cnfm; 1530 ack cnfm; LM w/SC; 1540 SC ack cnfm; 5/20/26 1223 assign cxl; ack cxl, LM w/SC; 1456 SC ack cxl

Timeline

📋
▶
2 Work Order Created Nov 5, 2:22 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Nov 11, 1:26 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 23h
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Nov 19, 8:51 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 8d 7h
⚠️ 8.4 business days
👷
▶
2 Technician Assigned Dec 3, 3:07 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 13d 18h
🚨 81.0 business days
📅
Status: Ready for Scheduling by Wayne Rush Mar 31, 3:24 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 117d 23h
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 3, 4:06 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 0h
🚨 35.0 business days
📅
Status: Ready for Scheduling by Wayne Rush May 21, 2:15 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 47d 22h
💵
Status: Billing Review by Caitlin Mcgee May 21, 4:05 PM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 1h 49m
🚨 11.0 business days
🏁
Status: Closed by Sean Critzman Jun 7, 10:29 AM
From: Billing Review
To: Closed
Duration in Previous: 16d 18h
🚨 25.0 business days
🚫
Status: Canceled by Wayne Rush Jul 14, 4:17 PM
From: Closed
To: Canceled
Duration in Previous: 37d 5h

Bottlenecks

Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Scheduled
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Scheduled
Duration: 80.5 business days (threshold: 2.0 business days)
Exceeded by 78.5 business days
Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Scheduled
Duration: 34.5 business days (threshold: 2.0 business days)
Exceeded by 32.5 business days
Billing Review
Duration: 10.5 business days (threshold: 2.0 business days)
Exceeded by 8.5 business days
Closed
Duration: 25.0 business days (threshold: 1.0 business days)
Exceeded by 24.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sean Critzman
Scheduled
N/A
Created
Nov 5, 2:22 PM
Invoice #
N/A

Details