Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313350 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 5, 2025 → Feb 9, 2026

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Feb 9)
✗ SLA Missed (73d late)
Dispatch 0.0d
Coordinators 68.5d
Field Work 0.5d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
68.5 days
Over SLA
Field Work
0.5 days
Billing
0.1 days
Created: Nov 5, 2025 Due: Nov 30, 2025 Completed: Feb 9, 2026 (70 days late)
📅
68.5 days Total Age
⏱️
68.3d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
71.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 68.3 days stuck in "Assigned"
⏱️
Total Delay 71.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
68.3d / 0.5d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
PM Due Evans, Joe
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 5, 3:20 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 5, 4:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 52m
🚨 69.0 business days
👷
Technician Assigned by Laura Hill Feb 9, 1:50 PM
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Feb 9, 1:59 PM
From: Assigned
To: Tech On Site
Duration in Previous: 95d 21h
⏱️
▶
2 4x Labor Added Feb 9, 5:50 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 3h 54m
🏁
Status: Closed by Kevin Cogdill Feb 9, 5:55 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.8 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 13, 9:19 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 15h
📨
Status: Invoice Pending by Hannah Shaw Feb 13, 10:11 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 51m, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 16, 9:00 AM
Invoice Number: SM-253966

Bottlenecks

Assigned
Duration: 68.3 business days (threshold: 4.0 business hours)
Exceeded by 67.8 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Nov 5, 3:20 PM
Invoice #
SM-253966

Work Details (4)

Name Type Status Qty Amount Date
WL-03098200 Labor Open 1.25 $0.00 Feb 9, 5:50 PM
WL-03098201 Labor Open 0.5 $0.00 Feb 9, 5:50 PM
WL-03098202 Expenses Open 1 $0.00 Feb 9, 5:50 PM
WL-03098203 Expenses Open 1 $0.00 Feb 9, 5:50 PM

Details