Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 RCCL Logistics Center — 2935 W Corporate Lakes Blvd, WESTON FL, 33331
Nov 5, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 5 → Nov 10 | Created | ▶ Running | 3 | 3 |
| Nov 10 → Aug 14 | Ready for Release | ⏸ Paused | 189 | — |
07/17/2026 YEspino Fady is still waiting for the ships to dock so that we can service them.
06/18/2026 YEspino still on hold waiting for the ships to dock so that way Fady can schedule with customer.
06/04/2026 MNewman - waiting for ships to dock so FCO can be performed. Fady work closely with customers to schedule this service when devices are available.
04/29/2026 THolmes - Called 954-263-8995 VM/LM; sent fu email to Robert Wentworth robert.Wentworth@vikand.com to confm devices.
04/29/2026 ALuman - WO open for remaining devices still on cruise ships that have not docked stateside yet. Working with cruise line staff to arrange
04/14/2026 YEspino Waiting for cruise ships to dock stateside, WO will remain open.
03/05/2026 ALuman - WO open for remaining devices still on cruise ships that have not docked stateside yet. Working with cruise line staff to arrange
12/23/2025 MHamersley - vessel locations were provided via email from Robert Wentworth VP of Biomedical Operations at Vikand. Ships will dock on various dates ranging from Oct 2025 to April 2026.
11/18/2025 ALuman - WO for devices that are on ships that will dock later this year and next year.
11/05/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01244851) -Follow up notes - Need EWO for WO-13839756
-Previous notes -
10/24/2025 ALuman - dispatch to Raymond Ebanks for SN H29701950548D that is on the Azamara Quest docking in Miami, FL 10/31
10/20/2025 ALuman - vessel locations were provided via email from Robert Wentworth VP of Biomedical Operations at Vikand. Ships will dock on various dates ranging from Oct 2025 to April 2026. Calendar holds have been added to FSE calendars (Raymond Ebanks and Luis Iser). Field team leading customer communications
10/03/2025 ALuman - Fady working with cruise line staff to arrange for FCO remediation when the ships return stateside later this year
05/14/2025 Brod - working with fady to get in contact with royal caribbean cruises
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