Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313360 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 5, 2025 → Nov 24, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Nov 24)
⏸ 4d excluded (parts wait + holding)
✓ SLA Met (402d early)
Dispatch 0.0d
Holding 3.4d (excluded)
Coordinators 10.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
3.4 days
Coordinators
10.5 days
Over SLA
Created: Nov 5, 2025 Due: Dec 31, 2026 Completed: Nov 24, 2025 (402 days early)
📅
13.4 days Total Age
⏱️
10.5d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
8.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 10.5 days stuck in "Scheduled"
⏱️
Total Delay 8.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
3.4d
Scheduled
10.5d / 2.0d SLA
Closed
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/10/2025 ALuman - dispatch to Derick Velazquez for SN H28670789DEB6 & H293183906CDC located at US Med Orlando

11/05/2025 SRobinson- Created follow up WO as requested. (Old WO-01311763) -Follow up notes - Need EWO for WO-13809060


-Previous notes -

10/28/2025 RArnold -Dispatching to Philmon to order parts

🔧 Work Performed
Follow up WO needed
🔍 Technician Findings
Follow up WO needed
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
▶
2 Work Order Created Nov 5, 3:44 PM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Shelby Robinson
From: Entered
To: Ready for Release
Duration in Previous: 0m
⏳ 4.0 business days
📅
▶
4 Dispatch Scheduled Nov 10, 3:09 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Derick Velazquez
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 4d 23h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-11T13:00:00.000+0000
📅
Dispatch Scheduled by Ashley Luman Nov 11, 3:01 PM
Scheduled For: 2025-11-14T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Ashley Luman Nov 13, 1:47 PM
Scheduled For: 2025-11-17T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Derick Velazquez Nov 17, 2:55 PM
Scheduled For: 2025-11-25T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Derick Velazquez Nov 24, 12:42 PM
Scheduled For: 2025-11-24T13:00:00.000+0000
⏱️
▶
2 Labor Added Nov 24, 4:25 PM
Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 14d 1h, 1m
📄
Status: Ready to Bill by Timothy Amburgey Nov 25, 1:29 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 21h 1m, 0m
⚠️ 5.0 business days
🧾
Invoice Created Dec 1, 2:15 PM
Invoice Number: SM-247557

Bottlenecks

Scheduled
Duration: 10.5 business days (threshold: 2.0 business days)
Exceeded by 8.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Nov 24, 8:00 AM
Created
Nov 5, 3:44 PM
Invoice #
SM-247557

Work Details (1)

Name Type Status Qty Amount Date
WL-03018932 Labor Open 0.5 $0.00 Nov 24, 4:25 PM

Details