Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313363 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Lehigh Valley Hospital = Carbon — 2128 Blakeslee Blvd Dr E Lehighton, PA 18235, Lehighton PA, 18235

Nov 5, 2025 → Feb 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (230 biz days early)
Active: 55 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
▶ Clock Running
Status: Created
Nov 5 → Nov 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
47d
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Jan 22, 2026
47 business days (counted)
Running total: 50 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 29, 2026
5 business days (counted)
Running total: 55 of ? biz days used
Created: Nov 5, 2025 Completed: Jan 29, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 11 Created ▶ Running 3 3
Nov 11 → Jan 22 Ready for Scheduling ▶ Running 47 50
Jan 22 → Jan 29 Scheduled ▶ Running 5 55
Dispatch 3.4d
Coordinators 53.0d
Field Work 2.4d
Billing 1.4d
✓ SLA Met
Dispatch
3.4 days
Over SLA
Coordinators
53.0 days
Over SLA
Field Work
2.4 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 5, 2025 Due: Dec 31, 2026 Completed: Feb 2, 2026 (332 days early)
📅
57.4 days Total Age
⏱️
47.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
56.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 281 days old
🚨
Primary Delay 47.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 56.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.4d / 0.5d SLA
Ready for Scheduling
47.0d / 1.0d SLA
Scheduled
6.0d / 2.0d SLA
Completed
2.4d / 1.0d SLA
Closed
3.3d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 SRobinson- Created follow up WO for the remaining. (WO-01340971)


01/21/2026 Called Brian Salazar at 1-610-402-5337 verified serial numbers are at a different location, Brian will call me back tomorrow morning. 

.-Previous notes -

10/30/2025 RFosbury - dispatched FU WO to fse.

🔧 Work Performed
EV300 FCO86600081
🔍 Technician Findings
2 units failed the Pneumatic and System Setup test. SN#H2968135079FC and SN#H3532807306DA
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 5, 3:54 PM
Work Order: WO-01313363
Type: FCO
Priority: PC
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Cristina Everetts Nov 11, 10:50 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5d 18h
🚨 47.0 business days
👷
▶
3 Technician Assigned Jan 22, 9:48 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-28T05:00:00.000+0000, 2026-01-28T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 71d 22h
📅
Dispatch Scheduled by Rich Fosbury Jan 22, 10:10 AM
Scheduled For: 2026-01-27T00:00:00.000+0000
⚠️ 6.0 business days
⏱️
7x Labor Added Jan 29, 2:02 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1, 2.5, 44
✔️
Status: Completed by Rodney Charles Jan 29, 3:25 PM
From: Scheduled
To: Completed
Duration in Previous: 7d 5h
⏳ 3.0 business days
🏁
Status: Closed by Rodney Charles Feb 2, 4:56 PM
From: Completed
To: Closed
Duration in Previous: 4d 1h
⏳ 3.9 business days
⏱️
▶
2 Labor Added Feb 5, 11:45 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 22m
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 49m

Bottlenecks

Entered
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Completed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Jan 26, 7:00 PM
Created
Nov 5, 3:54 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03083455 Labor Open 2 $0.00 Jan 29, 2:02 PM
WL-03083456 Labor Open 1 $0.00 Jan 29, 2:02 PM
WL-03083457 Labor Open 2.5 $237.50 Jan 29, 2:02 PM
WL-03083458 Labor Open 1 $0.00 Jan 29, 2:02 PM
WL-03083459 Labor Open 2 $155.00 Jan 29, 2:02 PM
WL-03083460 Travel Open 44 $0.00 Jan 29, 2:02 PM
WL-03083461 Travel Open 44 $0.00 Jan 29, 2:02 PM
WL-03093000 Labor Open 0.016666666666667 $38.00 Feb 5, 11:45 AM

Details