📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177
Nov 5, 2025 → Feb 20, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 13, 2025
✗ SLA Missed (65 biz days late)
Active: 70 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 6, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Entered
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 11, 2025
2 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 11 → Nov 12, 2025
1 business day (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 13, 2025
1 business day (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: Tech Off Site
Nov 13 → Nov 17, 2025
2 business days (counted)
Running total: 7 of 5 biz days used
63d
▶ Clock Running
Status: Reschedule
Nov 17 → Feb 20, 2026
63 business days (counted)
Running total: 70 of 5 biz days used
Created: Nov 5, 2025Completed: Feb 20, 2026
Business Days Used70 / 5
05d budget+65d over
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 5 → Nov 5
Created
▶ Running
0
0 / 5
Nov 5 → Nov 6
Ready for Scheduling
▶ Running
1
1 / 5
Nov 6 → Nov 6
Assigned
▶ Running
0
1 / 5
Nov 6 → Nov 6
Entered
▶ Running
0
1 / 5
Nov 6 → Nov 6
Assigned
▶ Running
0
1 / 5
Nov 6 → Nov 11
Scheduled
▶ Running
2
3 / 5
Nov 11 → Nov 12
Tech On Site
▶ Running
1
4 / 5
Nov 12 → Nov 13
Scheduled
▶ Running
1
5 / 5
Nov 13 → Nov 17
Tech Off Site
▶ Running
2
7 / 5
Nov 17 → Feb 20
Reschedule
▶ Running
63
70 / 5
Dispatch0.0d
Coordinators69.8d
Field Work3.1d
Billing0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
69.8 days
Over SLA
Field Work
3.1 days
Over SLA
Billing
0.2 days
Created: Nov 5, 2025
Due: Nov 12, 2025
Completed: Feb 20, 2026 (99 days late)
📅
69.7 daysTotal Age
⏱️
63.7d in RescheduleLongest Stage
🔄
14 transitionsStatus Changes
⚠️
69.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 281 days old
🚨
Primary Delay63.7 days stuck in "Reschedule"
⏱️
Total Delay69.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
2.1d / 2.0d SLA
Reschedule
63.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
11nov2025 fjackson troubleshooting done, hand pendant not working swapped to another bed and not working, found a hole in one of the bladder cells called joerns support to obtain part numbers and sent quote to customer for repair