📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177
Nov 5, 2025 → Jul 19, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 14, 2025
✗ SLA Missed (167 biz days late)
Active: 172 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jul 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Entered
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 11, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 11 → Nov 12, 2025
1 business day (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 13, 2025
1 business day (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech Off Site
Nov 13 → Nov 17, 2025
2 business days (counted)
Running total: 6 of 5 biz days used
166d
▶ Clock Running
Status: Reschedule
Nov 17 → Jul 20, 2026
166 business days (counted)
Running total: 172 of 5 biz days used
Created: Nov 6, 2025Completed: Jul 20, 2026
Business Days Used172 / 5
05d budget+167d over
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 6 → Nov 6
Created
▶ Running
0
0 / 5
Nov 6 → Nov 6
Ready for Scheduling
▶ Running
0
0 / 5
Nov 6 → Nov 6
Assigned
▶ Running
0
0 / 5
Nov 6 → Nov 6
Entered
▶ Running
0
0 / 5
Nov 6 → Nov 6
Assigned
▶ Running
0
0 / 5
Nov 6 → Nov 11
Scheduled
▶ Running
2
2 / 5
Nov 11 → Nov 12
Tech On Site
▶ Running
1
3 / 5
Nov 12 → Nov 13
Scheduled
▶ Running
1
4 / 5
Nov 13 → Nov 17
Tech Off Site
▶ Running
2
6 / 5
Nov 17 → Jul 20
Reschedule
▶ Running
166
172 / 5
Dispatch0.0d
Coordinators172.2d
Field Work3.1d
Billing0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
172.2 days
Over SLA
Field Work
3.1 days
Over SLA
Billing
0.8 days
Created: Nov 6, 2025
Due: Nov 12, 2025
Completed: Jul 20, 2026 (249 days late)
📅
172.3 daysTotal Age
⏱️
166.3d in RescheduleLongest Stage
🔄
12 transitionsStatus Changes
⚠️
168.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 283 days old
🚨
Primary Delay166.3 days stuck in "Reschedule"
⏱️
Total Delay168.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.0d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
2.1d / 2.0d SLA
Reschedule
166.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
7.23.26 hshaw - per GE Portal; contract is expired.
19july2026 fjackson closing work order, have not had any response back from customer
11/6/2025 CRamen per DCarvalho needs to be reassigned to Franco
🔧Work Performed
11nov2025 fjackson troubleshooting on bed, found hand pendant not working and foot brd controls not working as well as scale options,, swapped foot brd with another bed and worked, called Joerns support for further assistance and obtained part numbers, sent quote to customer for repair, hand pendant and foot board kit needed