Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313445 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 New York Presbyterian Hospital -71st — 512 E 71st St, New York NY, 10021

Nov 6, 2025 → Jul 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (103 biz days early)
Active: 181 biz days
🕐 Clock stopped: Completed (Jul 31, 2026)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
154d
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Jun 23, 2026
154 business days (counted)
Running total: 154 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 23 → Jun 25, 2026
2 business days (counted)
Running total: 156 of ? biz days used
▶ Clock Running
Status: Entered
Jun 25 → Jun 25, 2026
0 business days (counted)
Running total: 156 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 25 → Jun 25, 2026
0 business days (counted)
Running total: 156 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 25 → Jun 25, 2026
0 business days (counted)
Running total: 156 of ? biz days used
▶ Clock Running
Status: Entered
Jun 25 → Jun 25, 2026
0 business days (counted)
Running total: 156 of ? biz days used
23d
▶ Clock Running
Status: Ready for Scheduling
Jun 25 → Jul 29, 2026
23 business days (counted)
Running total: 179 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 29 → Jul 31, 2026
2 business days (counted)
Running total: 181 of ? biz days used
Created: Nov 6, 2025 Completed: Jul 31, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Jun 23 Ready for Scheduling ▶ Running 154 154
Jun 23 → Jun 25 Scheduled ▶ Running 2 156
Jun 25 → Jun 25 Entered ▶ Running 0 156
Jun 25 → Jun 25 Assigned ▶ Running 0 156
Jun 25 → Jun 25 Scheduled ▶ Running 0 156
Jun 25 → Jun 25 Entered ▶ Running 0 156
Jun 25 → Jul 29 Ready for Scheduling ▶ Running 23 179
Jul 29 → Jul 31 Scheduled ▶ Running 2 181
Dispatch 0.1d
Coordinators 184.8d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.1 days
Coordinators
184.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 6, 2025 Due: Dec 31, 2026 Completed: Jul 31, 2026 (153 days early)
📅
181.5 days Total Age
⏱️
154.9d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
179.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 282 days old
🚨
Primary Delay 154.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 179.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
178.6d / 1.0d SLA
Scheduled
6.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/29/2026 DMalloy - Dispatching to FSE Davon for today.  


07/16/2026 DMalloy - Work order will be dispatched as requested as the device is made available


07/09/2026 DMalloy - FSE Alberto emailed customer checking on the status of the remaining devices at this location.  

bcv9002@nyp.org

ikt9002@nyp.org


06/23/2026 RArnold - Dispatching to Alberto fro SN#H293364658C76 

06/10/2026 RArnold - Victor is working with locations to move devices to the warehouse


05/14/2026 MHamersley - on 05/112026 Fady sent f/u email: vei9005@nyp.org;


04/28/2026 MHamersley - Fady is in email communications with POC, Planner & FSEs; email was sent today requesting update on several devices, vei9005@nyp.org


04/14/2026 DMalloy - Victor is working with locations to move devices to the warehouse


03/04/2026 RArnold - Victor is working with locations to move devices to the warehouse

02/10/2026 RArnold - Victor will let us know when he has more devices at the warehouse

01/09/2026 RArnold - Victor is working with locations to move devices to the warehouse

12/08/2025 RArnold - Victor will let us know when he has more devices at the warehouse

11/06/2025 RArnold - We are working with Victor as he brings devices to the NYP warehouse. he will let us know when the remaining arrive.

11/06/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01296505) -Follow up notes - Need EWO for WO-13814539


-Previous notes -

10/07/2025 RArnold- Dispatching to Alberto per his request for 10/08

09/23/2025 RArnold - Working with Victor at the warehouse to bring devices there. Fady emailed him last week about remaining devices in the NYP system.

🔧 Work Performed
Closing out parts
🔍 Technician Findings
Closing out Parts
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 6, 10:56 AM
Work Order: WO-01313445
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Rebecca Arnold Nov 6, 11:35 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 38m
🚨 155.0 business days
👷
▶
3 Technician Assigned Jun 23, 12:01 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-24T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 228d 23h
⏳ 3.0 business days
🆕
▶
3 Status: Entered Jun 25, 8:38 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Davon Cox
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-06-25T12:00:00.000+0000
🆕
Status: Entered by Megan Klose Jun 25, 2:47 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 6h 9m, 0m
🚨 24.0 business days
👷
▶
4 Technician Assigned Jul 29, 9:15 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-29T04:00:00.000+0000, 2026-07-29T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 33d 18h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-29T12:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
3 Labor Added Jul 30, 11:39 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Davon Cox
From: Scheduled
To: Completed
Duration in Previous: 1d 14h
🏁
Status: Closed by Davon Cox
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 3, 2:42 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 14h
⏳ 4.0 business days
📄
▶
3 Status: Ready to Bill Aug 6, 4:08 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
🧾
Invoice Created
Invoice Number: SM-269546

Bottlenecks

Ready for Scheduling
Duration: 154.9 business days (threshold: 1.0 business days)
Exceeded by 153.9 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business hours
Ready for Scheduling
Duration: 23.7 business days (threshold: 1.0 business days)
Exceeded by 22.7 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Jul 29, 8:00 AM
Created
Nov 6, 10:56 AM
Invoice #
SM-269546

Work Details (1)

Name Type Status Qty Amount Date
WL-03315270 Labor Open 0.25 $0.00 Jul 30, 11:39 PM

Details