Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313451 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Children's Hospital Of Philadelphia — 550 S Goddard Blvd, King Of Prussia PA, 19406

Nov 6, 2025 → Apr 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (169 biz days early)
Active: 115 biz days
🕐 Clock stopped: Completed (Apr 27, 2026)
▶ Clock Running
Status: Created
Nov 6 → Nov 11, 2025
2 business days (counted)
Running total: 2 of ? biz days used
78d
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Mar 9, 2026
78 business days (counted)
Running total: 80 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Mar 9 → Apr 27, 2026
35 business days (counted)
Running total: 115 of ? biz days used
Created: Nov 6, 2025 Completed: Apr 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 11 Created ▶ Running 2 2
Nov 11 → Mar 9 Ready for Scheduling ▶ Running 78 80
Mar 9 → Apr 27 Scheduled ▶ Running 35 115
Dispatch 3.0d
Coordinators 113.9d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
113.9 days
Over SLA
Created: Nov 6, 2025 Due: Dec 31, 2026 Completed: Apr 27, 2026 (248 days early)
📅
116.0 days Total Age
⏱️
78.0d in Ready for Scheduling Longest Stage
🔄
4 transitions Status Changes
⚠️
116.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 282 days old
🚨
Primary Delay 78.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 116.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA
Ready for Scheduling
78.0d / 1.0d SLA
Scheduled
35.9d / 2.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/30/2026 -ARuby - F/U with Rodney to close out EWO

03/18/2026 SRobinson- PWO -013759317 is fixed and closed all devices on this case are complete. Dispatched to Rodney to close out EWO accordinlgy.

03/09/2026 SRobinson- Dispatching WO to Rodney to close out EWO.

12/26/2025 MNewman - WO cannot be cancelled. FSE has labor on PWO. Planner to dispatch to FSE to close.

12/16/2025 Cever work order will need cancelled last device will be completed on WO-13858374

12/09/2025 RFosbury - proposed Rick and Rodney return on 12/22/2025 to work on FUs/repairs.

11/21/2025 RArnold - Created follow up EWO -WO-01316801

11/06/2025 SRobinson- Created follow up WO for the remaining. (Old Wo-01310324) -Follow up notes - Need EWO for WO-13759317


-Previous notes -

10/20/2025 - FU WO, dispatching to Rodney for today.

🔧 Work Performed
No work performed
🔍 Technician Findings
none
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 6, 11:11 AM
Work Order: WO-01313451
Type: FCO
Priority: PC
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Cristina Everetts Nov 11, 10:52 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 4d 23h
🚨 78.0 business days
👷
▶
3 Technician Assigned Mar 9, 1:04 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-03-10T12:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 118d 1h
⚠️ 8.0 business days
📅
Dispatch Scheduled by Shelby Robinson Mar 18, 5:04 PM
Scheduled For: 2026-03-27T12:00:00.000+0000
🚨 28.9 business days
⏱️
▶
2 Labor Added Apr 27, 9:15 AM
Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 48d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 9:10 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 23h, 0m
⏳ 2.0 business days
🧾
Invoice Created May 2, 12:38 PM
Invoice Number: SM-260499

Bottlenecks

Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Ready for Scheduling
Duration: 78.0 business days (threshold: 1.0 business days)
Exceeded by 77.0 business days
Scheduled
Duration: 35.9 business days (threshold: 2.0 business days)
Exceeded by 33.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Mar 27, 8:00 AM
Created
Nov 6, 11:11 AM
Invoice #
SM-260499

Work Details (1)

Name Type Status Qty Amount Date
WL-03201848 Labor Open 0.25 $0.00 Apr 27, 9:15 AM

Details