Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313599 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 CPMC - Van Ness Campus — 1200 Van Ness Ave, San Francisco CA, 94109

Nov 6, 2025 → Jan 26, 2026

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Jan 26)
✗ SLA Missed (59d late)
Dispatch 0.0d
Coordinators 58.0d
Field Work 0.0d
Billing 2.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
58.0 days
Over SLA
Field Work
0.0 days
Billing
2.3 days
Over SLA
Created: Nov 6, 2025 Due: Dec 31, 2026 Completed: Jan 26, 2026 (339 days early)
📅
56.8 days Total Age
⏱️
55.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
58.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
37 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 19, 2026
Visit 2 Jan 20, 2026
Visit 3 Jan 21, 2026
Visit 4 Jan 22, 2026
Visit 5 Jan 23, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay 55.7 days stuck in "Scheduled"
⏱️
Total Delay 58.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.3d / 1.0d SLA
Scheduled
55.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/6/2025 NNL 1827 EJ avail; 1853 LM w/Julian re cnfm11/7/25 1243 Julian cnfm; ack cnfm, LM w/EJ; 1142 EJ ack cnfm

Timeline

📋
▶
2 Work Order Created Nov 6, 6:54 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.6 business days
📅
▶
2 Dispatch Scheduled Nov 10, 9:40 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 3d 14h, 0m
👷
▶
2 Technician Assigned Nov 10, 11:45 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 5m
🚨 55.1 business days
⏱️
▶
4 6x Labor Added Jan 26, 1:00 AM
6x Labor Added → Labor Added → 4x Labor Added → 2x Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 0.48333333333333
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8
💵
▶
2 9x Expenses Added Jan 26, 1:07 AM
9x Expenses Added → 7x Expenses Added
💵
7x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 8x Expenses Added Jan 26, 1:21 AM
8x Expenses Added → Status: Completed → Status: Closed
✔️
Status: Completed by Erin Jones
From: Scheduled
To: Completed
Duration in Previous: 76d 13h
🏁
Status: Closed by Erin Jones
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 29, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 14h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 10:02 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 42m
💰
▶
2 Status: Invoiced Jan 30, 5:50 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252657

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 55.7 business days (threshold: 2.0 business days)
Exceeded by 53.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Erin Jones
Scheduled
Jan 20, 10:00 AM
Created
Nov 6, 6:54 PM
Invoice #
SM-252657

Work Details (37)

Name Type Status Qty Amount Date
WL-03078642 Labor Open 0.5 $20.00 Jan 26, 1:00 AM
WL-03078641 Labor Open 11 $440.00 Jan 26, 1:00 AM
WL-03078645 Labor Open 9.5 $380.00 Jan 26, 1:00 AM
WL-03078646 Labor Open 1 $40.00 Jan 26, 1:00 AM
WL-03078648 Labor Open 0.5 $20.00 Jan 26, 1:01 AM
WL-03078647 Labor Open 0.5 $20.00 Jan 26, 1:01 AM
WL-03078649 Labor Open 8 $830.00 Jan 26, 1:02 AM
WL-03078651 Labor Open 0.5 $20.00 Jan 26, 1:03 AM
WL-03078650 Labor Open 0.5 $20.00 Jan 26, 1:03 AM
WL-03078652 Labor Open 0.48333333333333 $830.00 Jan 26, 1:04 AM
WL-03078653 Labor Open 0.48333333333333 $830.00 Jan 26, 1:04 AM
WL-03078654 Labor Open 8 $76.00 Jan 26, 1:05 AM
WL-03078655 Labor Open 8 $76.00 Jan 26, 1:05 AM
WL-03078656 Expenses Open 1 $345.28 Jan 26, 1:07 AM
WL-03078657 Expenses Open 1 $194.10 Jan 26, 1:07 AM
WL-03078658 Expenses Open 1 $3.00 Jan 26, 1:07 AM
WL-03078659 Expenses Open 1 $3.00 Jan 26, 1:07 AM
WL-03078660 Expenses Open 1 $194.10 Jan 26, 1:07 AM
WL-03078661 Expenses Open 1 $194.10 Jan 26, 1:07 AM
WL-03078662 Expenses Open 1 $3.00 Jan 26, 1:07 AM
WL-03078664 Expenses Open 1 $194.10 Jan 26, 1:07 AM
WL-03078663 Expenses Open 1 $3.00 Jan 26, 1:07 AM
WL-03078671 Expenses Open 1 $35.00 Jan 26, 1:09 AM
WL-03078670 Expenses Open 1 $0.00 Jan 26, 1:09 AM
WL-03078669 Expenses Open 1 $40.00 Jan 26, 1:09 AM
WL-03078668 Expenses Open 1 $35.00 Jan 26, 1:09 AM
WL-03078667 Expenses Open 1 $28.00 Jan 26, 1:09 AM
WL-03078666 Expenses Open 1 $28.00 Jan 26, 1:09 AM
WL-03078665 Expenses Open 1 $265.35 Jan 26, 1:09 AM
WL-03078677 Expenses Open 1 $120.00 Jan 26, 1:21 AM
WL-03078675 Expenses Open 1 $68.00 Jan 26, 1:21 AM
WL-03078676 Expenses Open 1 $68.00 Jan 26, 1:21 AM
WL-03078672 Expenses Open 1 $68.00 Jan 26, 1:21 AM
WL-03078673 Expenses Open 1 $68.00 Jan 26, 1:21 AM
WL-03078674 Expenses Open 1 $68.00 Jan 26, 1:21 AM
WL-03078679 Travel Open 34 $24.48 Jan 26, 1:22 AM
WL-03078678 Travel Open 34 $24.48 Jan 26, 1:22 AM

Details