Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (52 biz days late)
Active: 64 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
64d
▶ Clock Running
Status: Scheduled
Nov 7 → Feb 14, 2026
64 business days (counted)
Running total: 64 of ? biz days used
Created: Nov 7, 2025Completed: Feb 14, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 7 → Nov 7
Created
▶ Running
0
0
Nov 7 → Nov 7
Scheduled
▶ Running
0
0
Nov 7 → Nov 7
Ready for Scheduling
▶ Running
0
0
Nov 7 → Feb 14
Scheduled
▶ Running
64
64
Dispatch0.0d
Coordinators65.1d
Billing3.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
65.1 days
Over SLA
Billing
3.4 days
Over SLA
Created: Nov 7, 2025
Due: Dec 31, 2026
Completed: Feb 14, 2026 (320 days early)
📅
65.0 daysTotal Age
⏱️
64.2d in ScheduledLongest Stage
🔄
7 transitionsStatus Changes
⚠️
64.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
23 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Feb 9, 2026
Visit 2Feb 10, 2026
Visit 3Feb 11, 2026
Visit 4Feb 12, 2026
Visit 5Feb 13, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 279 days old
🚨
Primary Delay64.2 days stuck in "Scheduled"
⏱️
Total Delay64.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
64.2d / 2.0d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
NNL; 11/6/25 0904 NN avail; 11/7/25 1015 LM w/Marcos re cnfm; 1700 Marcos cnfm; ack cnfm, LM w/NN; 1712 NN ack cnfm; 1/26/26 1120 LM w/NN re host LA
📅
symplr
Feb 10, 2026 8:00am – 4:00pm
Work Order: WO-01313642
Location: Good Samaritan Hospital
Address: 200 Exempla Cir, Lafayette, CO 80026
Contact Name: Marcos Romero
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005B85pYAC
📅
symplr
Feb 11, 2026 8:00am – 4:00pm
Work Order: WO-01313642
Location: Good Samaritan Hospital
Address: 200 Exempla Cir, Lafayette, CO 80026
Contact Name: Marcos Romero
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005B85pYAC
📅
symplr
Feb 12, 2026 8:00am – 4:00pm
Work Order: WO-01313642
Location: Good Samaritan Hospital
Address: 200 Exempla Cir, Lafayette, CO 80026
Contact Name: Marcos Romero
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005B85pYAC
📅
symplr
Feb 13, 2026 8:00am – 1:00pm
Work Order: WO-01313642
Location: Good Samaritan Hospital
Address: 200 Exempla Cir, Lafayette, CO 80026
Contact Name: Marcos Romero
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005B85pYAC
Timeline
📋
▶
3
Work Order Created Nov 7, 10:14 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling