Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (76 biz days late)
Active: 88 biz days
🕐 Clock stopped: Completed (Mar 22, 2026)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 12, 2025
2 business days (counted)
Running total: 2 of ? biz days used
86d
▶ Clock Running
Status: Scheduled
Nov 12 → Mar 22, 2026
86 business days (counted)
Running total: 88 of ? biz days used
Created: Nov 7, 2025Completed: Mar 22, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 7 → Nov 7
Created
▶ Running
0
0
Nov 7 → Nov 7
Scheduled
▶ Running
0
0
Nov 7 → Nov 12
Ready for Scheduling
▶ Running
2
2
Nov 12 → Mar 22
Scheduled
▶ Running
86
88
Dispatch0.0d
Coordinators88.9d
Billing2.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
88.9 days
Over SLA
Billing
2.5 days
Over SLA
Created: Nov 7, 2025
Due: Dec 31, 2026
Completed: Mar 22, 2026 (284 days early)
📅
88.6 daysTotal Age
⏱️
86.3d in ScheduledLongest Stage
🔄
7 transitionsStatus Changes
⚠️
89.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
18 linesWork Details
🚩
4 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1Mar 17, 2026
Visit 2Mar 18, 2026
Visit 3Mar 19, 2026
Visit 4Mar 20, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 281 days old
🚨
Primary Delay86.3 days stuck in "Scheduled"
⏱️
Total Delay89.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
86.3d / 2.0d SLA
Ready for Scheduling
2.5d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.8d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/7/25 1440 LM w/KE; 1527 KE avail - LM w/Tammy re cnfm; 11/10/25 0919 Tammy cnfm; ack cnfm, LM w/KE; 11/12/2025 1308 CM 2nd msg w/KE; 1331 KE ack cnfm
📅
symplr
Mar 17, 2026 12:00pm – 8:00pm
Work Order: WO-01313733
Location: Norton Audubon Hospital
Address: One Audubon Hospital, Louisville, KY 40127
Contact Name: Tammy McKinney
Contact Phone: 502-523-5119
Contact Email: tammy.mckinney@philips.com
Use the link below to access your work order to Accept and Schedule your work.
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📅
symplr
Mar 18, 2026 10:00am – 6:00pm
Work Order: WO-01313733
Location: Norton Audubon Hospital
Address: One Audubon Hospital, Louisville, KY 40127
Contact Name: Tammy McKinney
Contact Phone: 502-523-5119
Contact Email: tammy.mckinney@philips.com
Use the link below to access your work order to Accept and Schedule your work.
htt
📅
symplr
Mar 19, 2026 10:00am – 6:00pm
Work Order: WO-01313733
Location: Norton Audubon Hospital
Address: One Audubon Hospital, Louisville, KY 40127
Contact Name: Tammy McKinney
Contact Phone: 502-523-5119
Contact Email: tammy.mckinney@philips.com
Use the link below to access your work order to Accept and Schedule your work.
htt
📅
symplr
Mar 20, 2026 10:00am – 6:00pm
Work Order: WO-01313733
Location: Norton Audubon Hospital
Address: One Audubon Hospital, Louisville, KY 40127
Contact Name: Tammy McKinney
Contact Phone: 502-523-5119
Contact Email: tammy.mckinney@philips.com
Use the link below to access your work order to Accept and Schedule your work.
htt
Timeline
📋
▶
3
Work Order Created Nov 7, 2:34 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From:Entered
To:Scheduled
Duration in Previous:0m
📅
Status: Ready for Scheduling by Wayne Rush
From:Scheduled
To:Ready for Scheduling
Duration in Previous:1m
⏳3.0 business days
👷
▶
2
Technician Assigned Nov 12, 4:34 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling
To:Scheduled
Duration in Previous:5d 1h
🚨62.9 business days
📅
Dispatch Scheduled by Wayne RushFeb 13, 10:14 AM
Scheduled For:2026-03-17T16:00:00.000+0000
🚨22.0 business days
⏱️
2x Labor Added Mar 17, 11:20 PM
Type:Labor
Status:Open
Qty:3, 5
⏱️
▶
2
Labor Added Mar 17, 11:26 PM
Labor Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.75
⏱️
▶
2
Labor Added Mar 18, 8:53 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:0.75
🚗
▶
2
4x Travel Added Mar 18, 8:58 PM
4x Travel Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:2
⏳1.4 business days
⏱️
3x Labor Added Mar 20, 12:18 AM
Type:Labor
Status:Open
Qty:0.75, 1, 8
⏳1.0 business days
⏱️
▶
3
2x Labor Added Mar 21, 11:19 PM
2x Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.75
✔️
Status: Completed by Karen El Rady
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:129d 5h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushMar 26, 3:04 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 15h
📨
Status: Invoice Pending by Timothy AmburgeyMar 27, 9:16 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:18h 11m
💰
▶
2
Status: Invoiced Mar 27, 4:01 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-257649
Bottlenecks
Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Scheduled
Duration: 86.3 business days (threshold: 2.0 business days)
Exceeded by 84.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)