Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313734 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Norton Audubon Hospital — One Audubon Hospital, Louisville KY, 40127

Nov 7, 2025 → Mar 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (80 biz days late)
Active: 93 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 12, 2025
2 business days (counted)
Running total: 2 of ? biz days used
91d
▶ Clock Running
Status: Scheduled
Nov 12 → Mar 27, 2026
91 business days (counted)
Running total: 93 of ? biz days used
Created: Nov 7, 2025 Completed: Mar 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 Scheduled ▶ Running 0 0
Nov 7 → Nov 12 Ready for Scheduling ▶ Running 2 2
Nov 12 → Mar 27 Scheduled ▶ Running 91 93
Coordinators 93.4d
Billing 3.6d
✗ SLA Missed
Coordinators
93.4 days
Over SLA
Billing
3.6 days
Over SLA
Created: Nov 7, 2025 Due: Dec 31, 2026 Completed: Mar 27, 2026 (279 days early)
📅
93.1 days Total Age
⏱️
90.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
94.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Mar 24, 2026
Visit 2 Mar 25, 2026
Visit 3 Mar 26, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 281 days old
🚨
Primary Delay 90.8 days stuck in "Scheduled"
⏱️
Total Delay 94.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.5d / 1.0d SLA
Scheduled
90.8d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/7/25 1440 LM w/KE; 1527 KE avail; LM w/Tammy re cnfm; 11/10/25 0919 Tammy cnfm; ack cnfm, LM w/KE; 11/12/2025 1308 CM 2nd msg w/KE; 1331 KE ack cnfm

Timeline

📋
▶
2 Work Order Created Nov 7, 2:36 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Nov 12, 4:34 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 1h
🚨 62.9 business days
📅
Dispatch Scheduled by Wayne Rush Feb 13, 10:16 AM
Scheduled For: 2026-03-23T16:00:00.000+0000
🚨 27.0 business days
⏱️
▶
3 Labor Added Mar 24, 9:10 PM
Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
⏱️
▶
3 2x Labor Added Mar 25, 8:07 PM
2x Labor Added → Labor Added → 4x Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
⏱️
4x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.75, 44
⏱️
Labor Added Mar 25, 8:13 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 2x Labor Added Mar 26, 7:40 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Karen El Rady Mar 27, 12:11 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 134d 6h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 2, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 15h
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 9:27 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 52m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Apr 6, 1:31 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 4h

Bottlenecks

Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Scheduled
Duration: 90.8 business days (threshold: 2.0 business days)
Exceeded by 88.8 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Karen El Rady
Scheduled
Mar 23, 12:00 PM
Created
Nov 7, 2:36 PM
Invoice #
SM-258331

Work Details (14)

Name Type Status Qty Amount Date
WL-03157906 Labor Open 3 $830.00 Mar 24, 9:10 PM
WL-03157911 Labor Open 5 $76.00 Mar 24, 9:11 PM
WL-03157912 Labor Open 0.75 $30.00 Mar 24, 9:13 PM
WL-03159753 Labor Open 1 $40.00 Mar 25, 8:07 PM
WL-03159752 Labor Open 8 $830.00 Mar 25, 8:07 PM
WL-03159755 Labor Open 0.75 $30.00 Mar 25, 8:09 PM
WL-03159760 Labor Open 0.75 $30.00 Mar 25, 8:11 PM
WL-03159775 Travel Open 44 $31.68 Mar 25, 8:12 PM
WL-03159773 Travel Open 44 $31.68 Mar 25, 8:12 PM
WL-03159774 Travel Open 44 $31.68 Mar 25, 8:12 PM
WL-03159777 Labor Open 0.5 $0.00 Mar 25, 8:13 PM
WL-03160228 Labor Open 8 $830.00 Mar 26, 7:40 AM
WL-03160229 Labor Open 0.75 $30.00 Mar 26, 7:40 AM
WL-03160230 Labor Open 1 $40.00 Mar 26, 7:43 AM

Details