Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313795 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Good Samaritan Hospital — 200 Exempla Cir, Lafayette CO, 80026

Nov 7, 2025 → Mar 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (76 biz days late)
Active: 88 biz days
🕐 Clock stopped: Completed (Mar 21, 2026)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
87d
▶ Clock Running
Status: Scheduled
Nov 10 → Mar 21, 2026
87 business days (counted)
Running total: 88 of ? biz days used
Created: Nov 7, 2025 Completed: Mar 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 Scheduled ▶ Running 0 0
Nov 7 → Nov 10 Ready for Scheduling ▶ Running 1 1
Nov 10 → Mar 21 Scheduled ▶ Running 87 88
Dispatch 0.0d
Coordinators 89.1d
Billing 2.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
89.1 days
Over SLA
Billing
2.4 days
Over SLA
Created: Nov 7, 2025 Due: Dec 31, 2026 Completed: Mar 21, 2026 (285 days early)
📅
88.1 days Total Age
⏱️
87.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
89.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 16, 2026
Visit 2 Mar 17, 2026
Visit 3 Mar 18, 2026
Visit 4 Mar 19, 2026
Visit 5 Mar 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 281 days old
🚨
Primary Delay 87.9 days stuck in "Scheduled"
⏱️
Total Delay 89.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
88.0d / 2.0d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

NNL: 11/7/25 1756 KW avail; LM w/Marcos re cnfm; 11/10/25 1022 Marcos cnfm; ack cnfm, LM w/KW; 1122 KW ack cnfm

Timeline

📋
▶
3 Work Order Created Nov 7, 6:01 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 1.7 business days
🗓️
▶
2 Status: Scheduled Nov 10, 11:24 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Kinsey Whitman
🚨 85.0 business days
⏱️
▶
2 Labor Added Mar 17, 6:08 PM
Labor Added → 5x Labor Added
⏱️
5x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 6.5, 3
💵
5x Expenses Added Mar 17, 6:15 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.7 business days
⏱️
▶
2 4x Labor Added Mar 19, 1:08 PM
4x Labor Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 3x Expenses Added Mar 20, 12:28 PM
3x Expenses Added → 6x Labor Added
⏱️
6x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 3
⏳ 1.0 business days
⏱️
2x Labor Added Mar 21, 5:48 PM
Type: Labor, Expenses
Status: Open
Qty: 7.25, 1
✔️
Status: Completed by Kinsey Whitman Mar 21, 6:04 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 131d 5h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 26, 3:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
📨
Status: Invoice Pending by Timothy Amburgey Mar 27, 9:26 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 21m
🧾
▶
2 Invoice Created Mar 27, 3:55 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 6h 29m

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Scheduled
Duration: 87.9 business days (threshold: 2.0 business days)
Exceeded by 85.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kinsey Whitman
Scheduled
Mar 17, 12:00 PM
Created
Nov 7, 6:01 PM
Invoice #
SM-257657

Work Details (31)

Name Type Status Qty Amount Date
WL-03148001 Labor Open 3.25 $130.00 Mar 17, 6:08 PM
WL-03148020 Labor Open 0.5 $20.00 Mar 17, 6:11 PM
WL-03148019 Labor Open 6.5 $260.00 Mar 17, 6:11 PM
WL-03148021 Labor Open 3 $830.00 Mar 17, 6:11 PM
WL-03148022 Labor Open 5 $76.00 Mar 17, 6:11 PM
WL-03148023 Labor Open 0.5 $20.00 Mar 17, 6:11 PM
WL-03148029 Expenses Open 1 $68.00 Mar 17, 6:15 PM
WL-03148028 Expenses Open 1 $68.00 Mar 17, 6:15 PM
WL-03148030 Expenses Open 1 $68.00 Mar 17, 6:15 PM
WL-03148031 Expenses Open 1 $68.00 Mar 17, 6:15 PM
WL-03148032 Expenses Open 1 $68.00 Mar 17, 6:15 PM
WL-03151257 Labor Open 0.5 $20.00 Mar 19, 1:08 PM
WL-03151258 Labor Open 3 $830.00 Mar 19, 1:08 PM
WL-03151259 Labor Open 5 $76.00 Mar 19, 1:08 PM
WL-03151260 Labor Open 0.5 $20.00 Mar 19, 1:08 PM
WL-03151269 Expenses Open 1 $191.53 Mar 19, 1:10 PM
WL-03151270 Expenses Open 1 $231.33 Mar 19, 1:10 PM
WL-03151271 Expenses Open 1 $16.31 Mar 19, 1:10 PM
WL-03151272 Expenses Open 1 $721.57 Mar 19, 1:10 PM
WL-03151273 Expenses Open 1 $27.00 Mar 19, 1:10 PM
WL-03153012 Expenses Open 1 $191.53 Mar 20, 12:28 PM
WL-03153010 Expenses Open 1 $191.53 Mar 20, 12:28 PM
WL-03153011 Expenses Open 1 $191.53 Mar 20, 12:28 PM
WL-03153017 Labor Open 0.5 $20.00 Mar 20, 12:30 PM
WL-03153018 Labor Open 5 $830.00 Mar 20, 12:30 PM
WL-03153015 Labor Open 5 $76.00 Mar 20, 12:30 PM
WL-03153013 Labor Open 0.5 $20.00 Mar 20, 12:30 PM
WL-03153014 Labor Open 3 $830.00 Mar 20, 12:30 PM
WL-03153016 Labor Open 0.5 $20.00 Mar 20, 12:30 PM
WL-03154424 Labor Open 7.25 $290.00 Mar 21, 5:48 PM
WL-03154425 Expenses Open 1 $102.00 Mar 21, 5:48 PM

Details