Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Baptist Medical Center — 800 Prudential Dr, Jacksonville FL, 32207
Nov 10, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 10 → Nov 10 | Created | ▶ Running | 0 | 0 |
| Nov 10 → Nov 12 | Ready for Release | ⏸ Paused | 1 | — |
| Nov 12 → Apr 8 | Scheduled | ▶ Running | 99 | 99 |
| Apr 8 → Apr 8 | Entered | ▶ Running | 0 | 99 |
| Apr 8 → Oct 23 | On Hold | ▶ Running | 137 | 236 |
10/20/2026 YEspino Called 904-202-5601 to follow up with John over the devices in question. Was unable to speak to him or leave a message.
09/16/2026: ARoosa- Sent fu email to john.cook@ce-tech.net, he has not responded to any calls and or emails from us since June 2026. In June he had no information as to when these devices would be taken off risk hold.
07/21/2026 ARoosa - Sent fu email to John at john.cook@ce-tech.net asking if he can provide us with any updates concerning the 2 devices on risk hold.
07/10/2026 ARoosa - Sent fu email to John Cook <John.Cook@ce-tech.net> asking if device is still on risk hold or if can give us an update.
06/30/2026 YEspino Called 904-202-5601 to follow up with John over the devices in question. Was unable to speak to him or leave a message. Wil try back later.
06/25/2026 YEspino sent a follow up email to John to see if the Risk devices are ready to go.
06/18/2026 YEspino Called 904-202-5601 to speak to John over the devices in question. Was able to speak to John and he advised that the devices are still on Risk hold.
06/02/2026 YEspino sent a follow up email to John Cook to get an update for the devices in question.
05/13/2026 THolmes - Per POC John this device is still on Risk hold. Sent f/u email,john.cook@ce-tech.net, to ask about possible date to complete remediation.
04/28/2026 THolmes - sent email to John Cook John.Cook@ce-tech.net; for update on the Risk hold
04/21/2026 ALuman - device is still on risk hold with no release date. FCO cannot be completed
04/08/2026 ALuman - device is still on risk hold with no release date. FCO cannot be completed
03/20/2026 MHamersley - sending to planner to update
11/12/2025 ALuman - dispatch to Jared Heisler for parts on the WO. No onsite visit required, all IPs complete
11/10/2025 SRobinson- Created follow up WO as requested. (Old WO-01268224) -Follow up notes - follow-up on PWO-13873760
-Previous notes -
10/30/2025 ALuman - device moved to storage at hospital. Dispatch to Jared Heisler
10/20/2025 ALuman - sent follow up email to John Cook and Lora Alford asking for status of device and if it is accessible to complete FCO
10/14/2025 YEspino Called 904-202-5601 to speak to John over the device in question. Was unable to speak to him or leave a message.
09/15/2025 YEspino Called 904-202-5601 to speak to John to see if the device is now accessible so we can complete the FCO. Was unable to speak to hIm or leave a message.
07/15/2025 ALuman - device is on risk hold and not accessible to complete FCO per Baptist medical Center POC John Cook
06/30/2025 EMartin removing from FSE per request "Device is undergoing evaluation by Risk Management, Do not know when it will be released"
04/24/2025 ALuman - dispatch to Jared Heisler for continuation
04/24/2025 SRobinson- Created follow up WO for the remaining device on this case. (Old WO-01267391) -No follow up notes -
-Previous notes -
04/16/2025 ALuman - dispatch to Jared Heisler for onsite visit starting Monday 4/21
No related artifacts