Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Baptist Medical Center — 800 Prudential Dr, Jacksonville FL, 32207
Nov 10, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 10 → Nov 10 | Created | ▶ Running | 0 | 0 |
| Nov 10 → Nov 12 | Ready for Release | ⏸ Paused | 1 | — |
| Nov 12 → Apr 8 | Scheduled | ▶ Running | 99 | 99 |
| Apr 8 → Apr 8 | Entered | ▶ Running | 0 | 99 |
| Apr 8 → Aug 16 | On Hold | ▶ Running | 89 | 188 |
07/21/2026 ARoosa - Sent fu email to John at john.cook@ce-tech.net asking if he can provide us with any updates concerning the 2 devices on risk hold.
07/10/2026 ARoosa - Sent fu email to John Cook <John.Cook@ce-tech.net> asking if device is still on risk hold or if can give us an update.
06/30/2026 YEspino Called 904-202-5601 to follow up with John over the devices in question. Was unable to speak to him or leave a message. Wil try back later.
06/25/2026 YEspino sent a follow up email to John to see if the Risk devices are ready to go.
06/18/2026 YEspino Called 904-202-5601 to speak to John over the devices in question. Was able to speak to John and he advised that the devices are still on Risk hold.
06/02/2026 YEspino sent a follow up email to John Cook to get an update for the devices in question.
05/13/2026 THolmes - Per POC John this device is still on Risk hold. Sent f/u email,john.cook@ce-tech.net, to ask about possible date to complete remediation.
04/28/2026 THolmes - sent email to John Cook John.Cook@ce-tech.net; for update on the Risk hold
04/21/2026 ALuman - device is still on risk hold with no release date. FCO cannot be completed
04/08/2026 ALuman - device is still on risk hold with no release date. FCO cannot be completed
03/20/2026 MHamersley - sending to planner to update
11/12/2025 ALuman - dispatch to Jared Heisler for parts on the WO. No onsite visit required, all IPs complete
11/10/2025 SRobinson- Created follow up WO as requested. (Old WO-01268224) -Follow up notes - follow-up on PWO-13873760
-Previous notes -
10/30/2025 ALuman - device moved to storage at hospital. Dispatch to Jared Heisler
10/20/2025 ALuman - sent follow up email to John Cook and Lora Alford asking for status of device and if it is accessible to complete FCO
10/14/2025 YEspino Called 904-202-5601 to speak to John over the device in question. Was unable to speak to him or leave a message.
09/15/2025 YEspino Called 904-202-5601 to speak to John to see if the device is now accessible so we can complete the FCO. Was unable to speak to hIm or leave a message.
07/15/2025 ALuman - device is on risk hold and not accessible to complete FCO per Baptist medical Center POC John Cook
06/30/2025 EMartin removing from FSE per request "Device is undergoing evaluation by Risk Management, Do not know when it will be released"
04/24/2025 ALuman - dispatch to Jared Heisler for continuation
04/24/2025 SRobinson- Created follow up WO for the remaining device on this case. (Old WO-01267391) -No follow up notes -
-Previous notes -
04/16/2025 ALuman - dispatch to Jared Heisler for onsite visit starting Monday 4/21
No related artifacts