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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313851 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Princeton Healthcare System — 1 Plainsboro Rd, Plainsboro NJ, 08536

Nov 10, 2025 → Jul 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (48 biz days early)
Active: 40 biz days
Paused: 133 biz days
🕐 Clock stopped: Completed (Jul 23, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸133d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 26, 2026
133 business days (not counted)
▶ Clock Running
Status: Assigned
May 26 → May 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
38d
▶ Clock Running
Status: Scheduled
May 26 → Jul 21, 2026
38 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 21 → Jul 23, 2026
2 business days (counted)
Running total: 40 of ? biz days used
Created: Nov 10, 2025 Completed: Jul 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 26 Ready for Release ⏸ Paused 133 —
May 26 → May 26 Assigned ▶ Running 0 0
May 26 → Jul 21 Scheduled ▶ Running 38 38
Jul 21 → Jul 23 Tech On Site ▶ Running 2 40
Dispatch 0.0d
Holding 133.9d (excluded)
Coordinators 39.0d
Field Work 3.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
133.9 days
Coordinators
39.0 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Jul 23, 2026 (69 days early)
📅
173.9 days Total Age
⏱️
133.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
39.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 278 days old
🚨
Primary Delay 133.9 days stuck in "Ready for Release"
⏱️
Total Delay 39.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
133.9d
Assigned
0.0d / 0.5d SLA
Scheduled
39.0d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
4.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/26/2026 mklose rcvd email from POC confirm July 20th @11:30am

05/26/2026 mklose called (609) 688-2712( for Ann Schlichting, no answer lvm. and resent email. 

05/26/2026 mklose called (619) 688-2712( for Ann Schlichting, wrong number

05/20/2026 mklose per email from Cynthia, Margie Burk is Supervisor. Margie adv Ann Schlichting has this unit at 300 Princeton Hightstown Rd, East Windsor NJ 08520. sent email to all adv Phil July 20th @11am.

04/28/2026 mklose this device is located at Princeton Healthcare system, Plainsboro NJ. sent 1st attempt email to cynthia.alzate@pennmedicine.upenn.edu

🔧 Work Performed
Ultrasound PM US719C1125
🔍 Technician Findings
Ultrasound PM US719C1125
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 81284312 - SN US719C1125
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313851
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 134.0 business days
👷
▶
4 Technician Assigned May 26, 9:48 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release
To: Assigned
Duration in Previous: 196d 21h
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-07-20T15:30:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 39.0 business days
🔧
Status: Tech On Site by Philmon Mehari Jul 21, 11:28 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 56d 1h
⏳ 3.0 business days
⏱️
▶
2 4x Labor Added Jul 23, 6:21 PM
4x Labor Added → 3x Travel Added
🚗
3x Travel Added
Type: Travel
Status: Open
Qty: 60, 8
✔️
Status: Completed by Philmon Mehari Jul 23, 6:29 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 7h, 0m
⏱️
▶
2 Labor Added Jul 24, 2:26 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 59m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 30, 3:53 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 1h
💰
Status: Invoiced by Josh Longway Jul 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 7m

Bottlenecks

Scheduled
Duration: 39.0 business days (threshold: 2.0 business days)
Exceeded by 37.0 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Jul 20, 11:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03305169 Labor Open 0.5 $0.00 Jul 23, 6:21 PM
WL-03305170 Labor Open 0.5 $0.00 Jul 23, 6:21 PM
WL-03305171 Labor Open 2 $275.00 Jul 23, 6:21 PM
WL-03305172 Labor Open 1.5 $0.00 Jul 23, 6:21 PM
WL-03305175 Travel Open 60 $0.00 Jul 23, 6:23 PM
WL-03305176 Travel Open 8 $0.00 Jul 23, 6:23 PM
WL-03305177 Travel Open 60 $0.00 Jul 23, 6:23 PM
WL-03306285 Labor Open - $38.00 Jul 24, 2:26 PM

Details