Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313852 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Princeton Healthcare System — 1 Plainsboro Rd, Plainsboro NJ, 08536

Nov 10, 2025 → Sep 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (31 biz days early)
Active: 68 biz days
Paused: 143 biz days
🕐 Clock stopped: Completed (Sep 16, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 9, 2026
143 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 9 → Jun 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
68d
▶ Clock Running
Status: Scheduled
Jun 9 → Sep 16, 2026
68 business days (counted)
Running total: 68 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 9 Ready for Release ⏸ Paused 143 —
Jun 9 → Jun 9 Assigned ▶ Running 0 0
Jun 9 → Sep 16 Scheduled ▶ Running 68 68
Dispatch 0.0d
Holding 143.9d (excluded)
Coordinators 68.7d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
143.9 days
Coordinators
68.7 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 16, 2026 (44 days early)
📅
211.7 days Total Age
⏱️
143.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
68.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 143.9 days stuck in "Ready for Release"
⏱️
Total Delay 68.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.9d
Scheduled
68.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/09/2026 mklose rcvd email from POC confirm Philmon Sept 14 @2pm


06/04/2026 mklose sent email to 'margaret.burk@pennmedician.upenn.edu', cynthia.alzate@PennMedicine.Upenn.edu


06/04/2026 YEspino Called 908-247-8149 to speak to Cynthia Alzate to verify the pms in question. Was unable to speak to her so i left a message.


06/01/2026 mklose sent 1st attempt email to Cynthia Alzate,

🔧 Work Performed
EPIQ 7C Ultrasound System - IP 71918173 - SN US517B0206 PM
🔍 Technician Findings
EPIQ 7C Ultrasound System - IP 71918173 - SN US517B0206 PM
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 71918173 - SN US517B0206
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313852
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 143.9 business days
👷
▶
3 Technician Assigned Jun 9, 8:26 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 210d 19h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-09-14T18:00:00.000+0000
🚨 68.2 business days
⏱️
3x Labor Added Sep 16, 1:15 AM
Type: Labor
Status: Open
Qty: 1.5, 2
✔️
▶
2 Status: Completed Sep 16, 1:50 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Philmon Mehari
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
⏱️
Labor Added Sep 17, 12:01 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 12:14 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 10h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 0m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 45m

Bottlenecks

Scheduled
Duration: 68.7 business days (threshold: 2.0 business days)
Exceeded by 66.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Sep 14, 2:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03384293 Labor Open 1.5 $0.00 Sep 16, 1:15 AM
WL-03384294 Labor Open 1 $0.00 Sep 16, 1:15 AM
WL-03384295 Labor Open 2 $275.00 Sep 16, 1:15 AM
WL-03386506 Labor Open - $38.00 Sep 17, 12:01 PM

Details