Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313853 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Princeton Healthcare System — 1 Plainsboro Rd, Plainsboro NJ, 08536

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 35 biz days
Paused: 154 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸154d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 25, 2026
154 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 25 → Jun 25, 2026
0 business days (counted)
Running total: 0 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Jun 25 → Aug 16, 2026
35 business days (counted)
Running total: 35 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 25 Ready for Release ⏸ Paused 154 —
Jun 25 → Jun 25 Assigned ▶ Running 0 0
Jun 25 → Aug 16 Scheduled ▶ Running 35 35
Dispatch 0.0d
Holding 154.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
154.9 days
Created: Nov 10, 2025 Due: Oct 30, 2026 (75 days left)
📅
189.9 days Total Age
⏱️
154.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 278 days old
🚨
Primary Delay 154.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
154.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/25/2026 MKlose- rcvd email from POC confirm Phil Sept 3rd.

06/22/2026 MKlose sent email to Margaret Burk.


06/16/2026 YEspino Called 908-247-8149 to speak to Cynthia Alzate because i see that she confirmed 2 other devices for this site but the serial number in this WO does not appear so i just want to make sure this serial number is also included. Was unable to speak to her so i left a message.


06/04/2026 mklose sent email to 'margaret.burk@pennmedician.upenn.edu', cynthia.alzate@PennMedicine.Upenn.edu

⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 106643888 - SN US923B1889
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313853
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 155.0 business days
👷
▶
3 Technician Assigned Jun 25, 10:11 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 226d 21h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-09-03T13:30:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Sep 3, 9:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details