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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313853 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Princeton Healthcare System — 1 Plainsboro Rd, Plainsboro NJ, 08536

Nov 10, 2025 → Sep 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (39 biz days early)
Active: 49 biz days
Paused: 154 biz days
🕐 Clock stopped: Completed (Sep 3, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸154d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 25, 2026
154 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 25 → Jun 25, 2026
0 business days (counted)
Running total: 0 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Jun 25 → Aug 26, 2026
43 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Entered
Aug 26 → Aug 26, 2026
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 26 → Sep 3, 2026
6 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 3 → Sep 3, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 3, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 25 Ready for Release ⏸ Paused 154 —
Jun 25 → Jun 25 Assigned ▶ Running 0 0
Jun 25 → Aug 26 Scheduled ▶ Running 43 43
Aug 26 → Aug 26 Entered ▶ Running 0 43
Aug 26 → Sep 3 Scheduled ▶ Running 6 49
Sep 3 → Sep 3 Tech On Site ▶ Running 0 49
Dispatch 0.0d
Holding 154.9d (excluded)
Coordinators 51.0d
Field Work 1.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
154.9 days
Coordinators
51.0 days
Over SLA
Field Work
1.0 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 3, 2026 (57 days early)
📅
203.9 days Total Age
⏱️
154.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
47.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 154.9 days stuck in "Ready for Release"
⏱️
Total Delay 47.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
154.9d
Scheduled
51.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
9.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/25/2026 MKlose- rcvd email from POC confirm Phil Sept 3rd.

06/22/2026 MKlose sent email to Margaret Burk.


06/16/2026 YEspino Called 908-247-8149 to speak to Cynthia Alzate because i see that she confirmed 2 other devices for this site but the serial number in this WO does not appear so i just want to make sure this serial number is also included. Was unable to speak to her so i left a message.


06/04/2026 mklose sent email to 'margaret.burk@pennmedician.upenn.edu', cynthia.alzate@PennMedicine.Upenn.edu

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 106643888 - SN US923B1889
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313853
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 155.0 business days
👷
▶
3 Technician Assigned Jun 25, 10:11 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 226d 21h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-09-03T13:30:00.000+0000
🚨 44.0 business days
🆕
▶
4 Status: Entered Aug 26, 10:29 AM
Status: Entered → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Megan Klose
From: Entered
To: Scheduled
Duration in Previous: 1m
👷
Technician Assigned by Megan Klose
Technician: Carlos Puebla
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-09-03T13:30:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Carlos Puebla Sep 3, 10:36 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 0h
🚗
7x Travel Added Sep 3, 6:48 PM
Type: Travel, Labor, Expenses
Status: Open
Qty: 50, 1, 0.5, 3
⏱️
Labor Added Sep 3, 7:22 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Sep 3, 7:37 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
▶
2 Labor Added Sep 4, 10:03 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 28m
⚠️ 9.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 13d 6h
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 45m

Bottlenecks

Scheduled
Duration: 44.0 business days (threshold: 2.0 business days)
Exceeded by 42.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Sep 3, 9:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03367317 Travel Open 50 $0.00 Sep 3, 6:48 PM
WL-03367311 Labor Open 1 $0.00 Sep 3, 6:48 PM
WL-03367312 Labor Open 0.5 $0.00 Sep 3, 6:48 PM
WL-03367313 Labor Open 3 $275.00 Sep 3, 6:48 PM
WL-03367314 Labor Open 1 $0.00 Sep 3, 6:48 PM
WL-03367315 Expenses Open 1 $0.00 Sep 3, 6:48 PM
WL-03367316 Travel Open 50 $0.00 Sep 3, 6:48 PM
WL-03367409 Labor Open 1 $0.00 Sep 3, 7:22 PM
WL-03368108 Labor Open - $38.00 Sep 4, 10:03 AM

Details